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Participant
September 16, 2020
Answered

Encore CS5 error: "file already exists", Code: "6", note: "IG button exceeds video bounds.

  • September 16, 2020
  • 3 replies
  • 1330 views

Running CS5.1 and received this error when building a blu-ray: "file already exists", Code: "6", note: "IG button exceeds video bounds.

 

A google search shows nothing useful...one person who had an issue with a video menu.  Mine does not have a video menu.  Any ideas?

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Correct answer peacebreakerr

I've confirmed that the error is "file already exists", Code: "6", note: "IG button exceeds video bounds.  The error happens as soon as the build gets to the "building streams" stage.  I've tried it running as administrator also. 

 

But I've figured out the issue, though it's odd:  I turned off all the button layers in photoshop and turned them on one by one, attempting to build the project.  I discovered that are two buttons that are causing the error.  All buttons are identical but slightly different shapes.  All buttons touch the edge of the canvas.  "Exceeds video bounds" was a clue:  When I deleted the edge of these two specific buttons that touched the edge of the canvas, the error disappeared.  Then I shifted the buttons back over so that they touched the edge of the canvas again -- no error.  So I'm still not sure what actual problem was, but it had something to do with the edge of the canvas.  I did do a crop layers to canvas at some point when I built the menu in photoshop, so I know that that's not the issue, but it could be related somehow.

 

 

3 replies

Stan Jones
Community Expert
Community Expert
September 18, 2020

Thanks for reporting back and posting what worked for you.. Have not seen the "file exists" version of the "Code 6/IG exceeds bounds" error.

 

Stan

Stan Jones
Community Expert
Community Expert
September 17, 2020

Please check the error message. I assume it is actually:

"Blu-ray Error: "fatal error" Code: "6" IG button exceeds video bounds"

 

and not the Blu-ray Error: "file already exists" Code: "6" .....

 

And yes, my notes suggest that the only solution found via google was when it was a menu issue.

 

IG is "Interactive Graphics," according to Neil Wilkes, the type used by BD.

 

Perhaps Neil will drop in....

 

Stan

 

 

peacebreakerrAuthorCorrect answer
Participant
September 18, 2020

I've confirmed that the error is "file already exists", Code: "6", note: "IG button exceeds video bounds.  The error happens as soon as the build gets to the "building streams" stage.  I've tried it running as administrator also. 

 

But I've figured out the issue, though it's odd:  I turned off all the button layers in photoshop and turned them on one by one, attempting to build the project.  I discovered that are two buttons that are causing the error.  All buttons are identical but slightly different shapes.  All buttons touch the edge of the canvas.  "Exceeds video bounds" was a clue:  When I deleted the edge of these two specific buttons that touched the edge of the canvas, the error disappeared.  Then I shifted the buttons back over so that they touched the edge of the canvas again -- no error.  So I'm still not sure what actual problem was, but it had something to do with the edge of the canvas.  I did do a crop layers to canvas at some point when I built the menu in photoshop, so I know that that's not the issue, but it could be related somehow.

 

 

John T Smith
Community Expert
Community Expert
September 16, 2020

Code 6 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html may help

 

Also, if you are on Windows, you MUST RIGHT click the program icon or EXE and select Run as Administrator to assign FULL Windows permissions

 

To create a two layer DVD or a BluRay, you MUST have Encore set to use the Run as Administrator option
... and a Mac version http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html