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LauraMay1985
Known Participant
October 19, 2019
Question

Encore Glitches

  • October 19, 2019
  • 9 replies
  • 2353 views

I'm having problems lately with Encore CS6 and I'm desperately hoping someone can help me find a solution!

I usually send my timelines to Encore from Premiere CS6 and transcoding it to be written to a DVD. During the transcode/witing process something goes wrong because the final product has seemingly random glitches in it. Sometimes 3 or 4 in a 1 hour video. The source and transcoded files are absolutely fine.

I've since tried to export the timeline from Premiere as MPEG2DVD and import it to Encore. I am still getting glitches in the final product, albeit in different places!

 

Can anyone offer an explaination as to why this might be happening and even better, a solution or workaround/alternative? Without knowing the cause its very difficult to find a fix - I'm now getting behind on projects and beginning to panic!

 

Thanks in advance,

Laura

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9 replies

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
October 21, 2019

Not funny I am suppose to mod this stuff.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
October 21, 2019

PLEASE FOLKS  USE THE TOP BLUE BUTTON. ANSWERS GET OUT OF ORDER.

 

Averdahl
Community Expert
AverdahlCommunity Expert
Community Expert
October 21, 2019

"Now, repeat after me Ann; Goosfraba" 😉

 

https://www.youtube.com/watch?v=rWIcubkPaxo

    L
    LauraMay1985Author
    Known Participant
    October 21, 2019

    Someone got out of the wrong side of bed this morning! Besides, all messages are in the correct order on my machine!

    I have an update, a rather frustatingly simple one. I think something has gone wrong with my copy of Encore on this particular machine. I decided to run the MPEG file through Encore on my laptop, and it authored perfectly first time. I'm going to reinstall Encore on my main machine now and hope it might fix itself!

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      October 21, 2019

      Have you tried making an image.

      That you can burn to disk with e.g. ImgBurn.

      L
      LauraMay1985Author
      Known Participant
      October 21, 2019

      I have, whatever it writes to, the end product has the same problem. It's been happening since the end of July.

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      October 21, 2019

      No not Encore but Premiere: make a new Premiere project and import the old one and export again.

      For Encore it might be wise to start over.

      L
      LauraMay1985Author
      Known Participant
      October 21, 2019

      I've already tried that as well. That's how I narrowed down that the problem isn't anything to do with the source or what is being exported. It also plays find in Encore. When I transcode it in Encore even the transcoded video is fine. But it's when the files are written to a folder or disk that the problems appear - so it's got to be something going wrong during that process.

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      October 20, 2019

      Make new project and import old one, then try again.

      L
      LauraMay1985Author
      Known Participant
      October 21, 2019

      How do I import an Encore file into an open Encore project? I tried to drag it across from the folder but a message popped up about not having correct decoders.

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      October 20, 2019

      Have you tried going through AME?

      L
      LauraMay1985Author
      Known Participant
      October 20, 2019

      I have, same problem just glitching in a different place in the video this time

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      October 20, 2019

      Encore and Premiere use the same engine.

      Only difference is Premiere will tell you if something goes wrong. Encore just quits.

      L
      LauraMay1985Author
      Known Participant
      October 20, 2019

      Hi Ann, thanks for you message. 
      Would you mind elaborating to explain why this is causing the problem with the authored video? If you can help with the cause I can try to find a solution.
      Thanks.

      R
      Community Expert
      RobShultzCommunity Expert
      Community Expert
      October 19, 2019

      Can you send it to Media Encoder and then convert it to MPEG2DVD? I've had better luck doing this sometimes.

      L
      LauraMay1985Author
      Known Participant
      October 19, 2019

      So export the timeline to encoder and export from there as MPED2-DVD under the DVD drop down menu?

      I'll give it a go, but the exported file from Premiere is fine in any case, as is the transcoded file if I do it direct to Encore. Do you think it would make any difference doing it via Media Encoder isntead?

      Averdahl
      Community Expert
      AverdahlCommunity Expert
      Community Expert
      October 19, 2019

      What kind of source footage do you have? Frame size and frame rate? What export settings do you use from Premiere Pro?

       

      I know that there was issues when one used 720p50 footage and downscaled it to SD for use on a DVD.

      L
      LauraMay1985Author
      Known Participant
      October 19, 2019

      Source footage is HD 1920x1080 25fps from a Canon XF105.

      The export settings are MPEG2-DVD, matching source attributes and maximum render quality. It downscales to 720 which has never been an issue before. I haven't yet tried to write the disk having changed it to 1920, although I'm not sure if that will change anything if its not historically been a problem.

       

      I managed to fix a glitch in a previous as it was just before a cut point in the video. So I adjusted slightly making sure there was a different section of video over the glitch point and it disappeared, thankfully it didn't reappear anywhere else. The problem I'm having now is that the glitch is right in the middle of clip rather than at a cut point so trying that isn't an option in this case. Besides I think that was a more-luck-than-judgement solution before anyway!

       

      Averdahl
      Community Expert
      AverdahlCommunity Expert
      Community Expert
      October 19, 2019

      What Export Settings do you use? Please post a screen dump.

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