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encore serial required

Forum|Forum|7 years ago
June 1, 2018
3 replies
13530 views

my Encore CS6 is now requiring a serial, how can i retrieve serial and activate again as i have active CC monthly plan for Pr6 and it used to include Encore

please help to get activated again.

Encore

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Correct answer Jeffrey_A_Wright

Strange request, but I now have PR CC and PR CS6 open. When I launch Encore CS6, it asks me for a serial number.

Ideas?

Reel Cowboys, can you please list the Adobe applications, and versions, that a currently installed on the Windows 10 computer?

Please be aware that the Original poster of this discussion has a Photoshop Lightroom CC membership. This is why they were unable to utilize Premiere Pro CS6 or Encore CS6 with their membership.

You do have a full Creative Cloud membership, Reel Cowboys, so it should be possible to still utilize Encore CS6 after the proper licensing is in place.

John T Smith

Community Expert

I have the serial number CS6 so I can't verify the possible solution at the end of the message below, but it is claimed there that it is still possible to install Encore and use it via the Cloud, by following the exact instructions in the message from Averdahl... as always with old links, copy the download to an external device
https://community.adobe.com/t5/premiere-pro/how-is-everyone-making-dvd-s-in-premiere-pro-without-encore/td-p/11569623?page=1

Pinner Photographer

Inspiring

Well I managed to follow the instructions. I found the files in the x86 folder. I had to kill off a number of Adobe items in Task Manager before I could rename the Adobe PCD folder to Adobe PCD XXXXX (I don't like deleting things when I am doing this stuff). Renaming caps.db to caps.dbXXXX was easy.

I then followed the rest of the instructions.

The critical step was running Premiere CS6. I ran it. It loaded OK. I shut it down. Encore still wanted a serial number 😞

So I opened Premiere CS6 again but this time I created a project and only then did I received the "You need to validate this software..." pop-up. Great. I clicked the appropriate button and it recognized me from my Cloud login. All looked good. Tried Encore again. No serial number required.

Thanks to everyone who has contributed to this thread,

Tim

R

Reel Cowboys

Inspiring

Thank you everybody for all you help here. Unfortunately, nothing worked.

What I ended up doing was uninstalling everything Adobe from my computer and deleting all leftover files (basically running a cleaning program to remove it all). Then I rebooted and reinstalled Adobe CC. From there, I installed Photoshop and then Premiere CS6. It worked perfectly. Then I installed Premiere CC, Dreamweaver and all my other programs.

All is working perfectly now.

Again, thank you.

Stan Jones

Community Expert

Thanks for reporting back. And congrats on your persistence!

John T Smith

Community Expert

There is no separate serial number for Encore... it is bundled with Premiere Pro (non-Cloud version, such as CS6) and is installed and activated when you install PPro and enter the serial number

Since you are using Encore by means of a Cloud subscription, my best GUESS is that something went wrong with the registration, which means you need to reinstall PProCS6 to make Encore activate again

How to get Encore using a Cloud subscription https://forums.adobe.com/thread/2372985

-an option to check to see more previous https://forums.adobe.com/thread/2426726

-and more on previous versions https://forums.adobe.com/thread/2389056 see reply #3

-and even more on previous versions https://forums.adobe.com/thread/2409527 see reply #1

R

Reel Cowboys

Inspiring

I am having the exact same problem.

Acutally, it says that Encore cannot run in trial mode, then it asks me for a serial #.

I have had Premiere CC 2018 installed for awhile now and when 2019 update came through, Encore refused to launch. I have uninstalled it and reinstalled it several times through the CC Cloud, but it keeps asking for a serial number.

Strange, the Premiere CS6 that was installed with it runs just fine and requires my CC Cloud sign in.

BTW, I already went to "Encore requests a serial number on launch " and followed the instructions there. I am still having the same problem.

Ideas?

R

Reel Cowboys

Inspiring

Windows or Mac?

When you did the sign out, etc, did you get all the prompts (including the signout under PR help)?

I am running the latest version of Adobe CC on Windows 10. I signed out under the CC menu, and signed back in. I also signed out under the Premier menus and signed back in. I have uninstalled and reinstalled Premire CS6 several times, but I do not get any changes.

I don't see an option in CS6 to sign out.

When I sign out using Premiere CC 2019, it brings up the "Sign out from every Adobe application" screen. I press the "Sign out" button and then it goes away. I then get a message (because Premier CC 2019 is still running) that says "Sorry, Premier Pro CC has encountered and error and needs to close" and I have an option to dismiss. Then I have to manually close Premiere.

I don't know if this answers your question.

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