Participant

Question

Endless Beach Ball in Premiere Pro 2021

Forum|Forum|4 years ago
July 14, 2021
9 replies
7333 views

When I open projects in Premiere Pro 2021, I get a beach ball and have to force quit to get it to stop. I have tried uninsalling, deleting preferences, nothing is working please help.

This topic has been closed for replies.

A

Aleksandar23854318bwcn

Participant

Adobe Premiere is just really looking like Crap.

I mean whenever I want to work on my project the beachball is appearing and I have to reset the preferences. So I am ending up with 10 versions saved as recovery. Sorry, but this no longer looks like a professional Video editing Program.

I have M1 Macbook and I am using 2022 I don't want to install the last version. Can anyone tall me why I have to reset PP?

J

Jason G

Participating Frequently

Hi Aleksandar,

I understand your frustration, and yes, the latest versions of PP are not the best. But I think you need to update to at least 23.2.0. It isn't the latest-latest, but it should get rid of your beach ball issues. It worked for me and I no longer have to open a blank project at startup before I open a project that I am continuing to work on so it won't freeze.

There are a lot of things that I am not terribly fond of with the new PP, but in talking to a friend who has been a beta tester for PP for a decade now, he says not to worry; a lot of "improvements" are coming for the next updates (they'll be getting rid of a few tabs, etc. and going back to a more familiar interface).

Honestly, once you get used to the new Export tab (don't even bother using the Import tab, it is one of the most confusing things I've ever used - just hit Command I), you'll be fine.

Keep all of your existing settings and presets to help ease you in and everything else is mostly the same.

Jump in, the water is warm and will be getting better soon.

J

Jason G

Participating Frequently

Hi Everyone,

I have been having this same issue recently and is incredibly frustrating.

I think I have another workaround that is much easier and faster than trashing preferences and reconfiguring your setup, etc.

I have tried to rename folders so that I get the media offline prompt. It worked once. Even when I relink, the beach ball spins.

So, now I've been opening a NEW project each time I need to work on a current project.

I just name it anything, "test", etc.

Once that opens, things work as they normally would.

Now go and open the project you actually want to work on. Ta-da! It works. You can now close that test project and continue to work.

Much, much faster than a lot of the other work arounds.

BTW, I am running

Mac Pro (Late 2013)

2.7 GHz 12-Core Intel Xeon E5

64 GB 1866 MHz DDR3

AMD FirePro D700 6 GB

Premiere: 15.4.3

Oddly, I am not having this same issue on my 2019 Macbook Pro. I'm running the same 15.4.3 of Premiere.

I hope this helps, it has definitely helped me but still does not excuse the fact that this is happening to us!

J

Jason G

Participating Frequently

Forgot to mention I am on Mojave 10.14.6 on both of my machines.

Long live Quicktime Pro!

D

doctorsney

Inspiring

I would also like to add that it's totally shameful that there's no posted solution to this. Everyone else's suggestions are ultimately stopgap solutions.

Why am I paying for software that I have to trash preferences just to get it to load?

T

thomas242396873xi3

Participating Frequently

ONLY way I can work is to reset Preferences every time I launch PP

Ive been limping along trying to meet my deadlines, and minimize the loss of productivity when I get a crash. I was able to talk to an old colleague that configures editing systems. He recommended 2 changes:

RE-Format my Samsung T5 SSD media drive to match the MacBook (APFS)
Roll back my version of PP to the long term supported version (15.4.5)

The systems seems to be more stable, but I still get the beach-ball fail when booting first thing in the AM, I’ve worked around this by launching PP and trashing the preferences. I’m spending a few minutes after launching resetting my preferences and I haven’t had a crash while editing since.

Any thoughts on why resetting my preferences each time averts the Program non-responsive notice and prompting a force quit?

Im running a Macbook pro with a T5 Samsung SSD 2TB as my media media drive

Model Name: MacBook Pro

Model Identifier: MacBookPro18,4

Chip: Apple M1 Max

Total Number of Cores: 10 (8 performance and 2 efficiency)

Memory: 32 GB

System Firmware Version: 7459.121.3

OS Loader Version: 7459.121.3

Any help or suggestions are welcome!

J

Jason G

Participating Frequently

I agree, I dont think its media related either. I had this happen EVERY time I launched PP for a large project earlier this spring. After making lots of changes with no relief (re-formatted Samsung T5 SSD to APFS, reverted back to PP version 15.0) I saw a mention to double check your device drivers for the extra monitor, because I got no crashes when editing on the Laptop screen only. It made a HUGE difference, completely eliminated the BBOD crashes. Alas they have moved me to another part of the building and my LG monitor didnt come with me. I started an edit using ACER KA272 monitor, 1st day was fine, but this morning I got the BBOD. Why would the monitor Im using cause saved PP projects to be unresponsive? I had to force quit, and relaunch trashing the Preferences again to get the program timeline back.

This is actually VERY interesting, and I completely forgot...

I started having this issue on my MacPro when I accidentally unplugged my AJA T-Tap thunderbolt cable.

I was recabling to my BT-LH 1850 via SDI. Premiere instantly froze with SBOD.

I think you're on to something. I am going to try and uninstall my AJA software and anything related to secondary monitors (2x 27" Thunderbolt displays).

When I am working on my MacBook Pro I do not use external monitors, and I have zero issues with SBOD!

Would be interesting to know what monitors people are using and if it goes away by disconnecting.

D

doctorsney

Inspiring

hi there, so it's May 2022, I'm using Premier/Ae 2021 for my work on a Mac (Big Sur) and have the same issue.

My 'solution' is to reset my preferences every time I load Premier. This is a waste of my time, not to mention the daily panic.

I heard a TON of complaints about Pr 2022 being unreliable, so not interested in the boilerplate response of 'upgrade to the next version'.

J

jmshrrsn

Known Participant

I'm having the same issue with Adobe Premiere Pro 2022 April update (like today).

Please... what is the fix??? Every project I am currently working on WILL NOT OPEN without hanging... I literally CANNOT EARN MY LIVING

J

jmshrrsn

Known Participant

OK deleting the preferences worked but now I have to reset my workspace... Grrrrr

A

andrewh39423099

Participant

I can verify that beach ball persists after deleting prefs.

It seems like it's having issues with the file system. I tried to save my project and it won't save. It's just spinning. Playback was frozen as well. Tried deleting media cache. It hangs doing that as well.

Fresh Squeezed Creative

Known Participant

Have had this issue from the start of 2021. Absolute garbage again, thanks Adobe.
Not sure what the point of software is if you can't even open a project?

I have done the exact steps as described here and still no result.

The issue is opening previously opened files on startup. If you create a new project in 2021, it will open fine. Then, if you go File-Open Project, it will open the file it couldn't magically moments earlier.

AT OVER $70AUD A MONTH, THIS IS NOT F****** GOOD ENOUGH ADOBE. WHEN WILL THIS ISSUE GHET FIXED? 2027?

Shivangi_Gupta

Community Manager

Hi there,

We understand this is not ideal. Would you mind testing the issue after resetting the preferences? FAQ: How to reset (trash) preferences in Premiere ... - Adobe Support Community

Let us know the outcome.

Regards,

Shivangi

J

JMHinde

Participating Frequently

Hi there Shivangi

I have tried resetting preferences and it worked for opening the project once.
However the problem returned the following time I opened the project.

And now the problem persists on every. single. project!

Nothing just opens as it should. Every time the beachball comes up, it's ridiculous.
The only workaround I have is documented above...

I have to rename the source folder for my footage.

Kartika Rawat

Community Manager

Hi there!

Sorry to hear that. We can get this checked.

Are you getting this issue with a specific project?
Could you try resetting preferences? https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

Let us know.

Thanks,

Kartika

J

JMHinde

Participating Frequently

I'm having the same issue as the OP. I have uninstalled and re-installed the program. The only way I can get the project to open is by importing it into a new project. But as soon as I close that project, then the error happens again upon re-opening.

J

JMHinde

Participating Frequently

I have now deleted preferences and it seems to have worked.

Nancy OShea

Community Expert

[Moderator moved from Using the Community (forums) to Premier Pro.]

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Assuming the computer systems are all good.

Which operating system do you have? Please be specific.

Nancy O'Shea— Product User & Community Expert

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded