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Entire computer blackscreens when importing media

Community Beginner ,
Nov 19, 2022 Nov 19, 2022

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Occasionally (maybe 1 in 100) when importing media into my project, my entire computer will freeze for a few seconds, before the screen goes black for a few more seconds, then everything will begin to re-appear, kind of like when you install a new GPU driver. After which nothing will display on the program monitor until I restart the program. This also happened once upon opening a project and may have happened at other points before I started paying attention.

 

I have tried all of the following to no avail.

- updated GPU drivers

- updated CPU drivers

- updated OS

- updated Premiere Pro

- Checked for overheating

- took out and re-inserted GPU

- ran GPU benchmarks to check if that crashes the system (it didn't)

 

no idea what the actual cause of the issue is, hope someone can help me.

 

PC specs-

RTX 3070 TI
AMD Ryzen 9 5900X
64 GB Ram

SSD boot drive, 2 M.2 SSDs running in raid 0 for editing drive

Windows 11 64 bit

TOPICS
Crash , Error or problem , Freeze or hang , Import

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Community Expert ,
Nov 19, 2022 Nov 19, 2022

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What's the media, and what sort of drive is it stored on? How are you importing it?

 

Neil

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Community Beginner ,
Nov 19, 2022 Nov 19, 2022

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- media varies, I hadn't thought to track what type specifically causes it, but I'll make sure to check that next time it happens. typically I work with pngs,  jpegs, and mp4s.

- stored on the M.2 raid 0 array I mentioned before, two Samsung 970 Evo drives.

- dragging it into the premiere window, I think directly into the timeline but I hadn't thought to consider that either.

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Community Expert ,
Nov 19, 2022 Nov 19, 2022

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Which type causes this could be useful info.

 

Do you drag from a finder/explorer window or use the Import options from the Project or MediaBrowser panels? If from finder/explorer, try the Project or MediaBrowser Import/Ingest options instead.

 

Neil

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