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ck_rocks
ck_rocks
Inspiring
December 7, 2021
Question

Entire monitor/display goes black randomly during playback

  • December 7, 2021
  • 2 replies
  • 2730 views

I upgraded to PP 2022, and when I use either playback window, my entire monitor/display will randomly go black for a few seconds during playback, randomly off and on, off and on. Super annoying!

 

Here are my system settings:

Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz
Installed RAM 16.0 GB (15.8 GB usable)

Windows 11

 

Interstingly... when I tried to record my screen showing how it goes back, the recording comes out looking fine with no blackouts. So obviously a monitor/display issue here. I'd appreciate any suggestions. Thank you!

This topic has been closed for replies.

2 replies

MyerPj
Community Expert
MyerPjCommunity Expert
Community Expert
December 7, 2021

I get those also. I think mine's in the gtx1070 or the cables. I purchased I high end cable for one of my monitors and then I hardly got the error since, so I never installed it. Lately it's been doing it perhaps a bit more. I need to vacuum / clean inside my computer soon, will probably replace it then.

 

 

ck_rocks
ck_rocksAuthor
Inspiring
December 8, 2021

My PC is an all-in-one so no additional monitors or cables. However, thank you for throwing that out as a possible issue.

ck_rocks
ck_rocksAuthor
Inspiring
December 13, 2021

ck_rocks, it appears you do not own a dedicated graphics card. For working properly in PPro, you certainly need one. I'd say those blackouts are a sign of your system being absolutely overwhelmed.


I literally had ZERO issues before using PPro and was fine for a few weeks with the latest update, and I watch the task manager in action and nothing is tanking. Oddly, if I maximize the PPro window, I have issues. If I ever so slightly make the window smaller, even just barely by a quarter inch, I have zero issues again. I'm beginning to wonder if either the recent Windows 11 update or the recent PPro update didn't sync well.

    Mike Dziennik
    Community Expert
    Mike DziennikCommunity Expert
    Community Expert
    December 7, 2021

    Try going to Help>System Compatibility Report. Is there anything in there?

    What GFX card are you using, and what driver? You may need to update.

    ck_rocks
    ck_rocksAuthor
    Inspiring
    December 8, 2021

    - no report under system compability

    - the display adaptor is an Intel(R) UHD Graphics

    - I updated everything within Windows 11 and the advanced driver updates as well within Windows

    J
    Jannick5E16
    Participating Frequently
    December 8, 2021

    Hey ck rocks,

     

    The viewers randomly going black is probably related to your GPU tanking.

    Next time it happens, go to File->Project Settings->General->Renderer: Software Only

     

    and see if it comes back. And "Intel(R) UHD Graphics" is hopefully not your graphics card...this is the integrated graphics adpter on your CPU, and if this is all you have used so far, I commend you, sir.

     

    Push the windows button on your keyboard. type 'device manager', look under 'Display Adaptors'...

     

    If you only see your Intel(R) UHD Graphics there, install the drivers for your graphcis card.

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