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erreur de récupération de l'image

Community Beginner ,
Aug 24, 2022 Aug 24, 2022

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bonjour,

depuis que j'ai installé la version 22.6, j'ai des problèmes, premièrement impossible de créer des doublures sur Media encoder au bout de 2 a 3 vidéo, le logiciel beug et ne fonctionne plus, ensuite sur premier pro, lors de la lecteur, j'ai un message d'erreur qui s'affiche "erreur de récupération de l'image, et sa ne cesse de saccader.

Est ce qu'il y a une solution a ce problème.

Merci 

 

Hello,

Since I installed version 22.6, I have problems, first impossible to create dubbing on Media encoder after 2 to 3 videos, the software bugs and does not work anymore, then on Premier Pro, when I play, I have an error message that appears "error recovery image, and it keeps jerking.

Is there a solution to this problem.

Thanks 

TOPICS
Crash , Error or problem , Freeze or hang

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Adobe Employee ,
Aug 26, 2022 Aug 26, 2022

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Hi there, 

 

We're sorry to hear about this. Would you mind sharing a screenshot of the error messages that you are getting? Also, let us know the system specs & the type of media files you are working with (format/codec, frame rate & frame size).

 

Thanks,

Sumeet

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New Here ,
Sep 13, 2022 Sep 13, 2022

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Buongiorno,

 

Quando apro dei files su premiere pro, un errore viene segnalato erreur de recuperation de l'image 423...

Ho provato ad aprire i files con diverse versioni di Pr ma l'errore si riproduce.

Cosa devo fare?

 

Good morning,


When I open files on premiere pro, an error is reported error recovering image 423..
I tried to open the files with different versions of Pr but the error is reproduced. What should I do?
 

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