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Erro no creative cloud 2023.

New Here ,
Feb 03, 2023 Feb 03, 2023

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Bom dia! Tenho enfrentado um problema estranho. Toda vez que desligo o notebook, o Creative Cloud apresenta o mesmo erro, alertando que esta corrompido e pedindo pra reparar. Já tentei todos os métodos que a Adobe apresenta, inclusive o Cloud Cleaner Tool, para a solução deste erro, porem nada funciona. Todos os dias isso acontece e impossibilita aquela integração tão útil que temos entre as aplicações, o Premiere e o After estão instalados na máquina, mas o Creative nao os reconhece e quando vou usar um arquivo do After no Premiere, o mesmo alerta que o After precisa estar instalado, mesmo ele estando. Não sei mais o que fazer! Obrigado.

 

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correct answers 1 Pinned Reply

Adobe Employee , Mar 18, 2024 Mar 18, 2024

Hi @Danilo279854171pj8,

I got your message. I apologize that the community was unable to solve your issue. I do not see other editors having the issue or upvoting. In that case. please contact assisted support for continued assistance with this issue. To contact Adobe Support, do the following: 

  1. Make sure to sign in to your Adobe account. Allow popups and cookies on your browser. You may be unable to see the chat window if using a VPN.
  2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen
...

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hi @Danilo279854171pj8,

I got your message. I apologize that the community was unable to solve your issue. I do not see other editors having the issue or upvoting. In that case. please contact assisted support for continued assistance with this issue. To contact Adobe Support, do the following: 

  1. Make sure to sign in to your Adobe account. Allow popups and cookies on your browser. You may be unable to see the chat window if using a VPN.
  2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window.
  3. Type "Agent" in the chat box to be connected to a live agent.
  4. When you get an agent, ask to be connected to the video queue. These agents are specially trained to handle digital video and audio issues.

 

I hope they can help you. Let us know what they say so that the community can stay informed and help others who are having trouble with the same situation.

 

Thanks,
Kevin

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