error downloading premiere pro

[gabrielle_8412]

It always says installation failed. Why has it failed? I got this Adobe Pro because of my university. Does it have a connection to why I can't install it?

[Peru Bob]

Install the Creative Cloud app and then install it from the app:
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[gabrielle_8412]

i already did

[Peru Bob]

What is the exact wording of the error message?

Does your computer meet the minimum requirements?

https://helpx.adobe.com/premiere-pro/system-requirements.html

[gabrielle_8412]

It says that "installation failed" only and yes, it is compatible with my computer

[ashaalice9 · Accepted solution]

The installation failure could be due to issues with your university's licensing or network restrictions. Ensure that you're using the correct installer provided by your university. Check for any system requirements or permissions needed on your device.

[gabrielle_8412]

okay, thank you for helping me