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Yazarott
Participating Frequently
December 24, 2019
Question

Error importing videos larger than 4GB

  • December 24, 2019
  • 9 replies
  • 1178 views

when i try to import files / videos larger than 4gb into premiere pro premiere stops responding. Can someone help me and tell me what I can do about it?

This topic has been closed for replies.

9 replies

Yazarott
YazarottAuthor
Participating Frequently
December 25, 2019

after a long time on the internet and in the Adobe forum I found a solution to the problem! If there are others who have the problem, here is the link to the forum entry:
https://community.adobe.com/t5/premiere-pro/import-not-responding/td-p/10351775
Thank you all for helping me out!

Sincerly Yazarott

Yazarott
YazarottAuthor
Participating Frequently
December 25, 2019

Sorry Guys,

this only worked one times...

Yazarott
YazarottAuthor
Participating Frequently
December 24, 2019

I tried to import the files via the media browser and had the same problem. The other one doesn't really help me either!

Yazarott
YazarottAuthor
Participating Frequently
December 24, 2019

Which MediInfo do you like to have?

December 24, 2019

Just put it in Text mode and copy paste the whole thing

Yazarott
YazarottAuthor
Participating Frequently
December 24, 2019

Which hole thing? The premier pro file?

Yazarott
YazarottAuthor
Participating Frequently
December 24, 2019

ohhhh sorry. I forgot to mention this!
All are NTFS hard drives!

December 24, 2019

Please share MediaInfo https://mediaarea.net/en/MediaInfo

John T Smith
Community Expert
Community Expert
December 24, 2019

Repeating the question "are they NTFS or FAT32"

Yazarott
YazarottAuthor
Participating Frequently
December 24, 2019

Windows 10 Pro is installed as the operating system on my PC. As hard drives I use an Intel SSD with 222GB storage space (40 GB free), an old HDD with 130 GB (110 GB free, there is nothing relevant for Adobe products on this hard drive) and another HDD with 2TB (1.06 TB free) , Furthermore, an i7 - 9700K and 16 GB Ram are installed in my PC.
The SSD contains the operating system and the Creative Cloud with all applications (PS, AE, Media Encoder) except Premiere Pro. Premiere Pro is on the HDD with 2TB because it has more free space.
I import from a folder that is on the HDD with 2TB. I did the import via drag and drop and via the button under File.
I also tried to solve the problem by reinstalling SSD on HDD (2TB). However, this did not solve the problem.
Because of this, I am currently at a loss, because even after several attempts it was found that only very small files can be imported without problems. Anything over 500 mb causes Premiere to stop responding. Everything that is below 500 mb takes a very long time ... Things that are larger than 1.2 - 1.3 GB are mostly impossible to import!
Thank you for the help and wishes happy holidays!

 

Yours sincerely, Yazarott

Peru Bob
Community Expert
Community Expert
December 24, 2019

"Could you tell us about your system? "

...including your operating system, RAM, and  hard drive setup (how many, what kind, are they NTFS or FAT32, what is on each, and how full)?

 

Also, how are you importing and from where?

December 24, 2019

Could you tell us about your system?