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Participant
April 30, 2017
Question

Error Message "file has no audio or video streams" CS6 on MAC

  • April 30, 2017
  • 5 replies
  • 9486 views

Having real trouble trying to import files into adobe premier pro as the error message "file has no audio or video streams" keeps appearing. I have a folder full of MOV files and some I am able to import and the others I get this message. I have looked online and only found solutions for windows users by downloading the latest Quicktime software. I have a MAC please help. Thank you!

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5 replies

Known Participant
July 20, 2017

Install latest QuickTime player, clean PR cache or if its happening to your previously created project like media pending just rename the media source folder and relink it the files.

mhaymhay070398
Participant
June 27, 2017

In my case, I uploaded the file from an iPhone. All 4 videos were successfully moved to premiere but two of them showed the same message, "The file has no audio or video streams." Some said download Quicktime but I have seen reviews that it's not good for Windows. Here's what I did (and it worked for me)

          I downloaded a video editor on my phone and uploaded the video on the editor (I used Splice editing app.) I did not do any changes in the video, I just saved the exported the video from Splice. I think it kinda changed its format (i dont know for sure.) Then the file can now be moved to premiere pro.

Hope this helps!

Participant
April 30, 2017

Participant
April 30, 2017

John T Smith
Community Expert
Community Expert
April 30, 2017

Exactly what is INSIDE the video you are editing?

Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download POST IN TREE VIEW

Are the files from the same camera, shot with the same settings?

Using the program linked above, what is different between a good and bad file?

Participant
April 30, 2017

Hi John, Thanks for your post. The codec of the video file is H.264, AAC. The dimensions are 1920x1080. I am not very technical so struggling to figure out what is wrong. I will attach screen shots