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2 replies

Ishan Y
Community Manager
Ishan YCommunity Manager
Community Manager
July 17, 2024

Hi there,

Sorry for the poor experience. Please share your system specifications (OS, OS version, CPU, GPU, RAM) and Premiere Pro version (Help > About Premiere Pro). If you have a dedicated GPU, please check if your drivers are up-to-date. For NVIDIA GPUs, we recommend installing the Studio Drivers if available.

 

Post moved to Discussions for troubleshooting.

Thanks,

Ishan

Please tag me (@) in your replies so that it notifies me and helps me respond promptly.
T
TheNicracksGfxAuthor
Participant
July 18, 2024
I have 32gb ram ryzen 5 5600g and rtx 3070 xci3 8gb ram

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Ishan Y
Community Manager
Ishan YCommunity Manager
Community Manager
July 18, 2024

Thanks for sharing the details! Please create a new project, go to Window > Workspaces, and select one of the default workspaces. If you still see the issue, try launching Premiere Pro with third-party plugins disabled (https://adobe.ly/3LAHjQx). Please also share your current NVIDIA driver version (Right-click on Desktop > NVIDIA Control Panel > View System Topology). 

 

T
TheNicracksGfxAuthor
Participant
June 28, 2024

i dont know what happened, sometimes the program be to slow

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