Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Error Retrieving frame

New Here ,
Nov 17, 2021 Nov 17, 2021

Copy link to clipboard

Copied

We're having a very hard time exporting an Episode for broadcast that has the exact same workflow, media, and setting has previous projects.

1. We keep getting errors about retrieving frames on various clips. 

2. We're working off of super macs that have max everything and we have never had issues before installing the update.

 

 

TOPICS
Editing, Error or problem, Export

Views

23

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 17, 2021 Nov 17, 2021

Copy link to clipboard

Copied

LATEST

Is the error on that particular file? Can you export if you remove that clip? If you can, try re-encoding it to another intra-frame codec like ProRes separately and relinking the clips to that file in your project.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines