Error retrieving frames xxxx at time xxxx

[warrenr88073708]

Error retrieving frames xxxx at time xxxx

Although this is a recent issue for me, it has apparently been an issue for quite some time for others, on multiple builds with most of the explanations that I can find seemingly blaming the issue on hardware of one form or another so I'll provide my system specs at the end of the post. Other explanations seem to blame the source file or the video equipment used so I'll provide file info and camera specs at the end also. None of the explanations that I can find actually solve the problem.

I would like a resolution to this issue, please.

Ironically, I can run Premiere Rush error free using the exact same computer and the exact same source file that Premiere Pro can't process without errors.

Device info:
Processor Intel(R) Core(TM) i9-9900X CPU @ 3.50GHz 3.50 GHz
Installed RAM 128 GB (128 GB usable)

Windows info
Edition Windows 10 Pro
Version 22H2
Installed on ‎8/‎18/‎2020
OS build 19045.2364
Experience Windows Feature Experience Pack 120.2212.4190.0

Graphics info:

EVGA RTX 2080TI

Drive info:

Samsung SSD 970 PRO 1TB (NVMe) motherboard socket

Samsung SSD 970 PRO 1TB (NVMe) motherboard socket

Samsung SSD 970 PRO 1TB (NVMe) motherboard socket

Samsung SSD 970 EVO Plus 1TB (NVMe) times four on Hyperdrive RAID card

Samsung SSD 860 PRO 2TB (SATA)

Source camera:

CANON XF605

Source file:

General
Complete name : Z:\Video\New Camera\12-16-22\MVI_0060.MP4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp42/hvc1/CAEP)
File size : 36.0 GiB
Duration : 22 min 52 s
Overall bit rate : 225 Mb/s
Encoded date : UTC 2022-12-17 03:40:21
Tagged date : UTC 2022-12-17 03:40:21

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Format Range@L5.1@High
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 22 min 52 s
Bit rate : 225 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:2
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.453
Stream size : 36.0 GiB (100%)
Language : English
Encoded date : UTC 2022-12-17 03:40:21
Tagged date : UTC 2022-12-17 03:40:21
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 22 min 52 s
Bit rate mode : Constant
Bit rate : 256 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 41.5 MiB (0%)
Language : English
Encoded date : UTC 2022-12-17 03:40:21
Tagged date : UTC 2022-12-17 03:40:21

Other
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 22 min 52 s
Bit rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Time code of first frame : 01:48:40;02
Time code of last frame : 02:11:32;51
Time code, striped : Yes
Language : English
Encoded date : UTC 2022-12-17 03:40:21
Tagged date : UTC 2022-12-17 03:40:21

[warrenr88073708]

v23.1

[Kevin-Monahan]

Hello @warrenr88073708,

Thanks for the message. I apologize for the lack of response to this bug report. Are you still having this issue? Let us know.

I'll move your post to the Discussions board while we await your information.

Thanks,


Kevin