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teecee2010
Participant
July 9, 2020
Answered

Error when importing H265 Footage

  • July 9, 2020
  • 4 replies
  • 5565 views

I am running Premiere 14.3.0 Build 38 on Windows 10 Version 2004.

When trying to import H265 footage (MavicPro2 & Gopro) I get a message "Generic Error during Import". 

I already installed the additional HEVC codec. 

Any ideas? Thank you!

This topic has been closed for replies.
Correct answer Averdahl

Hallo Sumeet,

 

I have uploaded the DJI file : https://shared-assets.adobe.com/link/532fb843-f6d4-4e8b-5137-943368b68448

Success with the tests.

Regards

Jos


I can playback the video as well on Windows 10, Premiere Pro 14.3.1. I did notice that it is video-only so instead of transcoding the footage, try to change the wrapper from .mp4 to .ts or .m2t or .m2ts.

 

It happens to often that the Importer in Premiere Pro fails to read some files and then one can fool it by changing the wrapper. 🙂

4 replies

M
mayjain7130546
Participating Frequently
April 5, 2022

Hi @teecee2010 @VrJos  ,

 

Sorry for this problem. We have fixed this in the latest beta builds which means you should be able to import & work with these media files in Premiere Pro without converting them into any other formats. This is also on track to be available in normal builds. We will update you soon.

Meanwhile, you can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta).
https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

Please let us know how it goes in the beta build.

Thanks,
Mayjain

V
VrJos
Participating Frequently
August 17, 2020

I have solved the problem by renaming the suffix of the file from .MP4 to .AVI. So it is clearly an adobe problem. Hope this works for you too.

    Richard van den Boogaard
    Community Expert
    Richard van den BoogaardCommunity Expert
    Community Expert
    August 12, 2020

    Consider transcoding the footage using VirtualDub2: https://sourceforge.net/projects/vdfiltermod/

     

    Hope this helps.

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity Manager
    Community Manager
    July 10, 2020

    Hi teecee2010,

     

    We're sorry to hear about this. We can get this checked. H.265 import doesn't require any additional codec installation. Please confirm if you are using a trial version or if you have an active subscription of Premiere Pro. Please send us a screenshot of the error message that you are getting. Also, navigate to Edit > Preferences > Media and unheck Enable hardware accelerated encoding and decoding and then try to import the media.

     

    Thanks,
    Sumeet

    V
    VrJos
    Participating Frequently
    July 28, 2020

    Hello,

     

    I have the same problem with importing a video file from my DJI Mavic Pro 2 into PP cc2020 version 14.3.1 build 45 Windows 10 PRO version 1909.

    One file (dji_0033.mp4 )  created in standard mode, will import in PP without problems

    The file dji_0045, gives an error during import ( the importer reported a generic error); the main difference : this file was created in DLOG-M mode.

      I have tried every guideline found in this forum (disabled accelerated encoding, cleared cache, moved file to another directory), it does not import. Next I tried the same imports in PP CC 2018, no problem at all with both and many other H.265 files even in DLOG-M.

    Thanks for you help

    Jos

    Jeff Bugbee
    Community Expert
    Jeff BugbeeCommunity Expert
    Community Expert
    July 28, 2020

    If you transcode this file in Handbrake to a H264, are you able to import then?

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