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galvanm68274330
galvanm68274330
Participant
November 30, 2017
Question

Essential Sound makes Premiere freeze

  • November 30, 2017
  • 6 replies
  • 1489 views

Hi,

I was recently in contact with Adobe chat support, regarding my severe freezing issues. Premiere Pro would almost constantly freeze and just show the spinning wheel of death when doing basic edits in my timeline, or just even navigating around in Premiere. I've tried all sorts of different possible solutions, including updating, clean reinstall, xml-export, import into new project etc.

Project is around 500GB of C300 1080p footage, and I'm running Premiere Pro CC 2018 on High Sierra 10.12.5.

iMac (Retina, 27-inch, Late 2015)

4GHz Intel Core i7

32GB 1867 MHz DDR3

AMD Radeon R9 M395 2048MB

I just discovered (but probably should've tried this before wasting a whole week) that Essential Sound is the scapegoat. I love using it, and I haven't had any trouble in smaller projects (that I can remember), but as soon as I selected all my audioclips in my timeline and removed all the audio effects, Premiere started behaving normally again, and I've haven't had a crash all day. I just tried applying the same Dialogue Preset, and Premiere almost instantly froze up again. Such a bummer.

Just wanted to let you guys know, if anybody is struggling with the same. I really hope Adobe can work out a fix for this as soon as possible, as the Essential Sound is great.

Would love to hear if anybody else is running using the Essential Sound Panel all trouble free too.

    This topic has been closed for replies.

    6 replies

    D
    damians75562898
    Participant
    February 6, 2024

    Can somebody at Adobe take care of this. It makes my job a nightmare! Every time I select an audio track Premiere freezes and the damn beach ball spins around making me furious!

      I
      ianb23827308
      Participating Frequently
      February 23, 2024

      I agree. This really needs to be sorted. I'm a big fan of the software but if the bugs aren't fixed I will be forced to use something else. It's really affecting my productivity. 

      A
      Amos5EAC
      Participant
      December 12, 2022

      2022
      Still .

      Problem not solved.

      Wasted HOURS and HOURS on what should have taken no time. 

      J
      JesseMS42
      Inspiring
      December 12, 2022

      I finally fixed this and found a solution.

      If you're on a Mac go to Documents/Adobe/Premiere Pro/22.0. rename the 22.0 folder and then launch Premiere Pro and check if it's fixed.

      A
      Amos5EAC
      Participant
      December 13, 2022

      I have windows. Changed it on C:\Users\User\AppData\Roaming\Adobe\Premiere Pro
      Didn't help. Thanks though!

        J
        JesseMS42
        Inspiring
        May 13, 2022

        Has anyone fixed this? Everytime my Essential Sound Panel opens Premiere freezes up. Even if I have nothing on the timeline. I am on a brand new and powerufl machine. I have updated, I have reinstalled, I have deleted caches, I have trashed prefrences. I don't know what else to do.

        B
        bryan jm9631335
        Participant
        November 2, 2019

        I had the same experience two weeks ago. 

        Orf
        Orf
        Known Participant
        September 14, 2019

        2 years later I still have the same problem.

          directimages.nl
          directimages.nl
          Participating Frequently
          November 6, 2018

          Hi i am also running into freezes with essential sound. Just selected all my male talent  audio bits in my sequence and added the "balanced male voice" preset to it, and after a few seconds i got the spinning osx wheel.

          However i decided to go look at these forums before closing premiere and it turns out the program just slowed down to enough for osx to assume its not responding. Because after a few minutes it popped back up and the "effect" was applied. By no means the performance i'd like to see in premiere of course, but at least not a real crash. Perhaps it is the same for you?

          Have you tried the "grab a cup of coffee and wait and see" approach?

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