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TylerLaRose
Participant
August 9, 2019
Question

Export creating 2 unplayable files

  • August 9, 2019
  • 2 replies
  • 455 views

I'll start this off by noting that this is my first time ever using Premiere Pro, and my first ever project is not as simple as many first-time users', but I don't see how what I'm experiencing can be chalked up to a "rookie mistake"....hopefully.

I have a 43 minute sequence, a medium amount of effects, graphics, etc., not the most complex movie ever made on PP. It's all GoPro footage, 30fps. The one "quirk" is that it's all shot in 1920x1440 (didn't realize until halfway through the trip that I was shooting in 1440....), but that shouldn't make this whole thing impossible, right?

Anyway, upon exporting (to youtube), PP creates 2 export files, neither of them are playable h.264 videos. I've tried the stock youtube 1080p exports settings (literally not changed a thing; I've tried the same youtube preset, but tweeked the dimensions to 1920x1440 (which seems logical, yes?); I've tried "match sequence settings", and I keep getting the same 2 junk export files every time: a 3.99GB m4v file that I can't play in any media player or upload, and then a 99MB mp4 file that is the entire audio of my sequence, but with no video. Just for fun I tried uploading the latter yesterday, but youtube kept rejecting it, too.

I've tried at least 6 or 7 different exports, and screwed around with myriad permutations of settings, and keep getting the same results. On my very first export, though, I did get an mp4 file at the end that was the length of my sequence, and played for about 8 minutes with video and audio, but then I got an error message from media players at the 8 min. mark telling me that the file was not supported. I think for this export I was using "match sequence settings" in the exporter.

None of the audio or video in my sequence are missing or in any way corrupted. I can watch the entire movie perfectly within PP.

I've tried creating a new project and pasting my timeline, that didn't work.

I'm using Windows 10 Education from my classroom desktop (I'm a teacher with a monthly subscription, wasting a lot of my summer on all these exports).

Thank you, Community, for any help!

This topic has been closed for replies.

2 replies

Ann Bens
Community Expert
Community Expert
August 9, 2019

Turn off max render and hardware encoding and try again.

You forgot to mention your computer specs and Premiere exact build

TylerLaRose
Participant
August 12, 2019

That didn't work. I'm running 13.1.4 (build 2) on a ByteSpeed, 1.5GHz Intel with 8GB RAM

R Neil Haugen
Legend
August 12, 2019

That rig is barely able to run Premiere and your sequence is 43 minutes of the nastiest to edit format/codec made. I'm wondering if it hasn't quite finished the process, as noted in post above.

Neil

Everyone's mileage always varies ...
August 9, 2019

Premiere used to export H.264 into MP4 files by creating two sidecar files, and then copying them into the MP4 file when the progress bar is at 100%. It seems like in 13.1.4 this behavior has changed slightly.

What version of Premiere are you running exactly? 

TylerLaRose
Participant
August 12, 2019

I'm running 13.1.4 (build 2)