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Correct answer R Neil Haugen

For H.264 exports, you go down to the Video tab, scroll down a bit until you get the option "Encoding Settings" ... see where mine shows "Hardware Encoding"?

 

Just use that drop-down to change to Software Only.

 

You can also go into the Preferences for Premiere and Media tab of the Preferences dialog, un-check hardware encoding for H.264/HEVC files.

 

Neil

2 replies

R Neil Haugen
R Neil HaugenCorrect answer
Legend
December 20, 2021

For H.264 exports, you go down to the Video tab, scroll down a bit until you get the option "Encoding Settings" ... see where mine shows "Hardware Encoding"?

 

Just use that drop-down to change to Software Only.

 

You can also go into the Preferences for Premiere and Media tab of the Preferences dialog, un-check hardware encoding for H.264/HEVC files.

 

Neil

Everyone's mileage always varies ...
    MahaB82A
    MahaB82AAuthor
    December 20, 2021

    Thanks.

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    December 20, 2021

    Hi Maha,

    Where it says "Hardware Encoding," choose Software Encoding instead. Let us know if that works.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      MahaB82A
      MahaB82AAuthor
      December 20, 2021

      Thanks, it works.

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