Export error

Any ideas here???

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Community Expert

Which PP version? You are saving to a folder that would typically be for PP2019?

Community Manager

Hi there,

Thanks for writing in. We have identified this as a known issue. Our product team is working on a fix.

Meanwhile, could you test the issue after disabling hardware encoding under Preferences > Media.

Let us know if it brings any change. We're here to help.

Regards,

Shivangi

Inspiring

After I downgraded the file to a lower version of PP, opened in PP2020 and turned off GPU the file exported. It took a bit longer but it worked.

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