Skip to main content
pouzadoux
Participant
May 24, 2018
Question

Export fichier 4K 2160px3840

  • May 24, 2018
  • 2 replies
  • 414 views

Bonjour

Pourquoi à partir d’un montage constitué de fichier 4K 2160pX3840, je ne peux plus exporter les séquences configurées en 2160pX3840, Première Pro CC2018 cesse de fonctionner

Hello

Why from an assembly consisting of 4K file 2160pX3840, I can no longer export the sequences configured in 2160pX3840, First Pro CC2018 stops working

Text formatted by mod.

    This topic has been closed for replies.

    2 replies

    kulpreet singh
    Inspiring
    May 24, 2018

    Hi pouzadoux,

    I am sorry that you are facing trouble exporting your sequence.

    We need more details to troubleshoot this issue. FAQ: What information should I provide when asking a question on this forum?

    You can try some additional troubleshooting steps from this link.

    Thanks,

    Kulpreet Singh

    pouzadoux
    pouzadouxAuthor
    Participant
    May 25, 2018

    When asking a question on the Premiere Pro user-to-user forums, you can make it easier for folks to help you by proactively providing the answers to the following questions:

    What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CC 2015.2 (9.2)).

    PremierPro CC2018 12.1.1

    Have you installed the recent updates? (If not, you should. They fix a lot of problems.)

    Up dated première and media encoder 24-05-2018

    What operating system? This should include specific minor version numbers, like "Mac OSX v10.10.5"---not just "Mac".

    Windows 10

    What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".

    H264 MPEG

    If you are getting error message(s), what is the full text of the error message(s)?

    Stop première Logitiel

    What were you doing when the problem occurred?

    Only Export Séquence after Up dated Windows10

    Has this ever worked before?Yes

    What other software are you running?

    Only Première and Média Encoder

    Do you have any third-party effects or codecs installed?

    No

    Tell us about your computer hardware. Be especially certain to tell us about your CPU, RAM, GPU (make, model, driver version), any third-party I/O hardware (e.g., AJA, Blackmagic) and the type of media drives you are using.

    RAM 2x8Go CPU intel Core i5 3,3GHZ GPU Asus Ge Force GTX950 2G CUDA

    Are you using Mercury Playback Engine GPU Acceleration?

    Yes

    Do you still have the issue when choosing Project Settings > General > Renderer >

    No

    Mercury Playback Engine (Software Only)?

    ?

    Does the problem only happen with your final output, with previews, or both?

    Betwen Export and Média  Encoder only

    Ann Bens
    Community Expert
    Community Expert
    May 24, 2018

    Make new project, import old one into and try again.

    pouzadoux
    pouzadouxAuthor
    Participant
    May 24, 2018

    J'ai créé un nouveau projet et aussi une copie d'un projet existant toujours le même message d'erreur concernant média encoder désoler

    I created a new project and also a copy of an existing project still the same error message regarding media encoder sorry

    [text formatted by mod, please use smaller font]