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Known Participant
April 19, 2022
Question

Export freezing on Premiere Pro 2022.3. (MacOS)

  • April 19, 2022
  • 11 replies
  • 5834 views

I just re-opened an old project on the most recent update of Premiere Pro, and am having a terrible time exporting it. The basic problem is: Both Premiere Pro and Media Encoder freeze at exactly the same frame during the export, and need to be force-quit. It's 100% repeatable.

 

The frame on which it freezes is the frame before the start of a third-party transition (BCC Cross Melt), but that exact same transition is used throughout the movie, and prior instances of it are exported correctly.

 

I have, so far, tried exporting a small range around the problematic area, and that works fine. I have also deleted and reapplied the transition at that cut point, and that does not solve the problem.

 

Thoughts on next steps for troubleshooting?

 

[Edited version typo:mod]

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11 replies

Participant
July 6, 2022

I've got the same problem. Disastrous. I'm trying to export a 60-minute interview, but it always freezes when exporting, at the point when 63% is exported. Then the app crashes. I look at the folder it is meant to export to, and it shows up as 30-minutes long. Therefore, half of the interview is exported. What can we do?

XofpAuthor
Known Participant
July 6, 2022

Upgrading to the lastest Premiere fixed the problem for me; give that a try first.

XofpAuthor
Known Participant
April 26, 2022

I can confirm that the 22.3.1 update of Premiere and Media Encoder fixes this issue. *pfew*!

Participant
April 26, 2022

Had this issue a few days ago with two projects. I could export a video once but never again. Clearing media cache wasn't working, nor was using "software only" to export.

One thing that did work was making a new project with the current version on another directory. So most of mine were on the C drive and I moved the new one to D. Same project that was giving me issues exported cleanly. After that, however, trying to do the same thing from that directory caused a crash.

Hopefully that helps in the short-term, because the only other solution was reverting back to the old version, but I'm mostly commenting on this so Adobe sees it's a real problem. It's baffling how these things don't get tested thoroughly enough or how often they simply tell us to fix it for ourselves through a number of convoluted steps.

All in all it seems like a new version issue with cache files, but it doesn't always let you "delete all" from the program so it makes finding a solution difficult.

 

Hope this helps, though, and hopefully they fix the new version into something worth paying money for.

Participating Frequently
April 21, 2022

Same problem, i downgrade and problem solved.

Zoe7traveller
Inspiring
April 21, 2022

I'm having exactly the same issues on Windows....plenty of resources and drive space here. My vid just locks up on export.........and I needed it to have finished rendering by this morning.  Oh well 🙂

Participating Frequently
April 21, 2022

A temporary solution is to move entire timeline past 35 min and export.That works

XofpAuthor
Known Participant
April 21, 2022

Now, I'm wondering if somehow some frame counter got accidentally set to being a 16-bit integer…

XofpAuthor
Known Participant
April 20, 2022

I contacted Adobe, and they said it was a known bug in 22.3, which they are working to fix. In the meantime, they suggested downgrading back to 22.2, which I did, and the problem went away. So, I guess all of us 4K ProRes people are stuck on 22.2 at the moment…

 

The downgrade was easy enough, although I did lose my export presets.

 

Here's hoping a 22.3.1 that fixes the problem comes out soon.

Zoe7traveller
Inspiring
April 21, 2022

Amazing. They also had Lightroom Classic problems with the new upgrade and offered the same "downgrading" advice. 😞

XofpAuthor
Known Participant
April 21, 2022

I have to say that Adobe's Q&A did not cover themselves in glory with 22.3. In their defense, I know a little bit about what it takes to even build CC apps now, and I'm amazed that anything ever works.

Participant
April 19, 2022

Same thing is happening to me. Any video export longer than 30 minutes. Always around the 30 minute mark. Whether I export with Premiere or Media Encoder. And I've tried CBR/VBR, Hardware/Software Encoding. Cleared cache.

Happened on three separate projects, all of which were created after the update.

 

My only fix has been to split the timeline, export the two halves, then import the exports and export them together, which is a nightmare for workflow and quality of final export.

Participant
April 19, 2022

I've even tried exporting on a different machine. 100% reproducible.

XofpAuthor
Known Participant
April 19, 2022

I can confirm that this problem is 100% reproducible. It happens on several different movies, always around the 34 minute mark. It happens regardless of the specifics of the output setting (although it's always been ProRes), and with different source clip types (Canon, RED, although all 4K).

 

If I output around the point at which the freeze occurs, that works properly; it only happens if I'm outputting the entire timeline.

 

I've tried outputting HD footage, and that seems to work properly, even with the same output preset as above.

 

The symptom is the same: Media Encoder just stops, and requires a force quit to exit.

 

At this point, I can't output a movie. This is kind of a disaster.

Participating Frequently
April 19, 2022

I'm having the same problem. I'm not sure if it's the new update but when I export it always freezes at the same place. Please help.

Participating Frequently
April 21, 2022

Same here. It worked last week and now this new update so many things are different. This is the worst problem though.

Participating Frequently
April 21, 2022

Im just trying to export an mp3