Principal Product Manager

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FIXED: Export issue for H.264 and HEVC with Premiere Pro 23.1

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This issue has been fixed in Premiere Pro version 23.2. Please update to get the fix.

We have identified a file name issue affecting H.264 and HEVC/H.265 exports on Windows with Premiere Pro 23.1

The issue impacts H.264 and HEVC/H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts. Affected users will see this message: File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.

If you are experiencing this issue, use one of these options:

Please update to version 23.2 where the issue is fixed
The following workarounds are for 23.1
- Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)
- Export to a different format, such as Apple ProRes.
- For H.264 exports only: disable hardware-accelerated encoding.

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Ann BensCorrect answer

Community Expert

Update to 23.2.

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Nancy-Nalaz

Participant

version 23.0 worked for me

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M

mctura

Participant

Thanks for the information. Since yesterday it troubled me so much, I couldn't find the solution until now. It worked just by exporting to a new directory with a name with only English characters.

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S

Sebastian27673973flyw

Participant

It worked for me! Thanks.

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J

Jose Maria27720470ouut

Participant

Solved used software encoding. Thanks

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mariat24077160

Participant

This is happening to me and I only use English characters. How can I fix this?

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A

António Fragata

Participant

When exporting videos, use "software encoding" instead of hardware encoding.
It worked well for me and solved all my problems.

--
Melhores Cumprimentos:

António Fragata
Videografia - Fotografia e Video
[personal info deleted by mod]

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mariat24077160

Participant

Thank you for your suggestion Antonio.

After watching a recent YouTube video I did choose 'software encoding'. However, I've installed an earlier version of Premier Pro and that version is working for me. I won't up update Premier Pro until this issue is resolved in a future update.

I'm also doing some online learning to figure out all the basics to get my head around the jargon and features available in Premier Pro.

Cheers

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AugustoFPC

Participant

I work around this problem by saving the output mp4 (h.264) file in a different folder than where the Premiere project file is saved.

Even though I use Portuguese characters in the file name and hardware acceleration, the file is exported correctly.

So in my case, I can't export the mp4 file in the same folder as the Premiere project file.

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Eduardo Kabello

Participant

Is good to know! Thx

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Ivan Najera

Participant

I tried every possible solutions coming from Adobe (and another "experts" forums) but nothing really fixed the issue.

My only personal and possible logical solution was to uninstall Premiere with the lastest version and reinstall the last one when it worked normal, the problem was fixed.

The only thing I guess is not so cool... is to make a step backwards to fix a problem that it is supposed as an upgrade.

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J

Juliana__mo

Participant

Hasta ahora he intentado todas las opciones que han brindado aquí y ninguna funciona, versiones anteriores, formatos diferentes al H.264, exportar en unidades externas, cambiar nombres, crear nuevos proyectos... ninguno me funciona ylo necesito. 😞

Soy de Colombia

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Kirmm Ella

Known Participant

¡Oh, pobre alma dulce! ¿Ha intentado cambiar el nombre de la carpeta de salida y el nombre de la exportación? A la versión más nueva no le gustan las letras que no están en inglés. Además, si eso no ayuda, simplemente cambie la versión de Premiere a una versión 22.

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António Fragata

Participant

The problem was solved, after i disabled the "hardware-accelerated encoding".
Thanks for the sugestion.

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Francis-Crossman

Author

Principal Product Manager

Glad to hear this worked for you

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Oğuz27573298yer3

Participant

Hello, I had the same problem. I deleted the new version and installed the old version, which is 22.6 and my problem is gone, I ask you to try

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Francis-Crossman

Author

Principal Product Manager

Version 23.0 is also unaffected

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V

Vinoverse

Participant

Please solve it as soon as possible. Is really anoying to avoid accents when my first name and user profile has it.

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Francis-Crossman

Author

Principal Product Manager

We fully understand the inconvenience and are working hard on a fix. In the meantime, you can turn off hardware-accelerated encoding. If that is not acceptable, I recommend rolling back to the 23.0 version.

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