Skip to main content
Francis-Crossman17221443
Community Manager
Francis-Crossman17221443Community Manager
Community Manager
November 25, 2021
解決済み

FIXED: Export issue for H.264 and HEVC with Premiere Pro 23.1

  • November 25, 2021
  • 返信数 35.
  • 141352 ビュー
This issue has been fixed in Premiere Pro version 23.2.  Please update to get the fix.
 
We have identified a file name issue affecting H.264 and HEVC/H.265 exports on Windows with Premiere Pro 23.1
 
The issue impacts H.264 and HEVC/H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts. Affected users will see this message: File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.
 
If you are experiencing this issue, use one of these options:
  • Please update to version 23.2 where the issue is fixed
  • The following workarounds are for 23.1
    • Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)
    • Export to a different format, such as Apple ProRes.
    • For H.264 exports only: disable hardware-accelerated encoding.
    解決に役立った回答 Ann Bens

    Update to 23.2.

    返信数 35

    前の返信を表示
    Nancy-Nalaz
    Nancy-Nalaz
    Participant
    January 3, 2023

    version 23.0 worked for me

     

    M
    mctura
    Participant
    December 30, 2022

    Thanks for the information. Since yesterday it troubled me so much, I couldn't find the solution until now. It worked just by exporting to a new directory with a name with only English characters. 

    S
    Sebastian27673973flyw
    Participant
    December 22, 2022

    It worked for me! Thanks. 

    J
    Jose Maria27720470ouut
    Participant
    December 29, 2022

    Solved used software encoding. Thanks

    mariat24077160
    mariat24077160
    Participant
    December 21, 2022

    This is happening to me and I only use English characters. How can I fix this?

    A
    António Fragata
    Participant
    December 21, 2022

    When exporting videos, use "software encoding" instead of hardware encoding.
    It worked well for me and solved all my problems.

    --
    Melhores Cumprimentos:

    António Fragata
    Videografia - Fotografia e Video
    [personal info deleted by mod]

    mariat24077160
    mariat24077160
    Participant
    December 21, 2022

    Thank you for your suggestion Antonio.

    After watching a recent YouTube video I did choose 'software encoding'. However, I've installed an earlier version of Premier Pro and that version is working for me. I won't up update Premier Pro until this issue is resolved in a future update. 

    I'm also doing some online learning to figure out all the basics to get my head around the jargon and features available in Premier Pro.

    Cheers

    AugustoFPC
    AugustoFPC
    Participant
    December 19, 2022

    I work around this problem by saving the output mp4 (h.264) file in a different folder than where the Premiere project file is saved.

    Even though I use Portuguese characters in the file name and hardware acceleration, the file is exported correctly.

    So in my case, I can't export the mp4 file in the same folder as the Premiere project file.

      E
      Eduardo Kabello
      Participant
      December 19, 2022

      Is good to know! Thx

        Ivan Najera
        Ivan Najera
        Participant
        December 16, 2022

        I tried every possible solutions coming from Adobe (and another "experts" forums) but nothing really fixed the issue.

        My only personal and possible logical solution was to uninstall Premiere with the lastest version and reinstall the last one when it worked normal, the problem was fixed.

        The only thing I guess is not so cool... is to make a step backwards to fix a problem that it is supposed as an upgrade.

          J
          Juliana__mo
          Participant
          December 15, 2022

          Hasta ahora he intentado todas las opciones que han brindado aquí y ninguna funciona, versiones anteriores, formatos diferentes al H.264, exportar en unidades externas, cambiar nombres, crear nuevos proyectos... ninguno me funciona ylo necesito. 😞

           

          Soy de Colombia

          Kirmm Ella
          Kirmm Ella
          Known Participant
          December 16, 2022

           

          ¡Oh, pobre alma dulce! ¿Ha intentado cambiar el nombre de la carpeta de salida y el nombre de la exportación? A la versión más nueva no le gustan las letras que no están en inglés. Además, si eso no ayuda, simplemente cambie la versión de Premiere a una versión 22.

           

           

           

           

          A
          António Fragata
          Participant
          December 15, 2022

          The problem was solved, after i disabled the "hardware-accelerated encoding".
          Thanks for the sugestion.

            Francis-Crossman17221443
            Community Manager
            Francis-Crossman17221443Community Manager作成者
            Community Manager
            December 15, 2022

            Glad to hear this worked for you

              O
              Oğuz27573298yer3
              Participant
              December 15, 2022

              Hello, I had the same problem. I deleted the new version and installed the old version, which is 22.6 and my problem is gone, I ask you to try

                Francis-Crossman17221443
                Community Manager
                Francis-Crossman17221443Community Manager作成者
                Community Manager
                December 15, 2022

                Version 23.0 is also unaffected

                V
                Vinoverse
                Participant
                December 15, 2022

                Please solve it as soon as possible. Is really anoying to avoid accents when my first name and user profile has it.

                  Francis-Crossman17221443
                  Community Manager
                  Francis-Crossman17221443Community Manager作成者
                  Community Manager
                  December 15, 2022

                  We fully understand the inconvenience and are working hard on a fix.  In the meantime, you can turn off hardware-accelerated encoding.  If that is not acceptable, I recommend rolling back to the 23.0 version. 

                    R
                    rlorono
                    Participant
                    February 6, 2023

                    how do I roll back to previous versions?

                    さらに返信を表示
                    契約条件Accessibility statement
                    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices