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Participant
December 9, 2014
Question

Export Media Disabled (Greyed out)

  • December 9, 2014
  • 5 replies
  • 61676 views

Hi there. For the last 2 to 3 weeks I am unable to export any media from Premiere CC. I have the latest version installed with all updates but still the export is greyed out and I get some notification about my account and billing once a day. When I check my account online there seem to be no problems. I have tried reinstalling and repudiating without any results. Please assist.



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5 replies

Participant
September 13, 2022

I have found that you need to be in Edit mode and NOT Export.

Kevin-Monahan
Community Manager
Community Manager
September 13, 2022

Hi Stan,

The OP made her post in 2014, so her problem was different. That said, your advice might be helpful to a current editor. I'm locking the post as it is rather old, but I appreciate your comment.

 

Thank You,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Spectrum Aerial
Participant
August 27, 2020

Hi VC,

I had the problem where all the Publish options in the Export Settings panel were greyed out. The reason I found was that I had selected the 'Match Sequence Settings' checkbox checked. Im not sure why exactly as I have had it checked for other exports in the past. The only difference was this time I was exporting out a video that I did no editing to, I brought it in to the timelime and only wanted to export it so I could publish to FB and Youtube automatically.  So unchecking the Match Sequence Settings checkbox enabled all the Publish options. Hope this helps.

Tilles
Inspiring
August 24, 2018

worked for me, thanks.
The only way it worked, was selecting the clip in the project panel and clicking "Export / captions".
Any other way didnt work. Not so intuitive I guess.

dummergold
Inspiring
December 9, 2014

if you do not have your sequence or clip selected the Export will be greyed out.

you can select your sequence in the project bin, program monitor, source panel or sequence panel

I select my sequence in the sequence panel where I have my in and out points (work area) chosen for export

Is that what is going on?

anjah50038175
Participant
May 24, 2016

This worked for me.

Participant
May 14, 2018

Helpful for me too thanks

R Neil Haugen
Legend
December 9, 2014

Have you checked your sign in stuff is correct in your Creative Cloud app? And does it show you as signed in to your account? This sort of thing is handled through that applet.

Neil

Everyone's mileage always varies ...