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Cinema Físico
Cinema Físico
Known Participant
March 20, 2019
Answered

Export MP4 movie from Premiere and won't play in Iphone

  • March 20, 2019
  • 6 replies
  • 46477 views

Hi,

There is this problem now. It never happened before. So, I export a .mp4 movie and it doesn't play in my or my friends Iphone. It play in Samsung phones. Weird, isn't? My export setup is:

Format: H.264

Preset: Match Source- Medium Bitrate

I am exporting a vertical video to Instagram width:1080 height:1920

I have plenty space in my Iphone. I have update my Premiere a few days ago. I ma using now the last version 13.03 (build 9). What am I doing wrong? Or is there a bug in this version??

My workflow to be able to upload a video in the I phone is that:

Export with that setup I describe above and then import it to MPEG Streamclip and set my export to MPG4. Doing that I am able to upload my videos to any Iphone.

Anybody ever have this problem?

Thanks a lot,

Fernando Alves

      This topic has been closed for replies.
      Correct answer Dreamotion ®

      Hello to anyone having this issue, where a Premiere Pro exported .mp4 video file will not save to your iPhone, and particularly when saving from DropBox. I have root-caused 2 contributing factors: 1. Exporting using 'hardware' and not 'software' under the 'performance' setting can cause the problem. 2. I found a 6k aspect ratio also caused the issue - when I reduced the export aspect ratio to 4k or below, the file saved to the iPhone as expected. I hope this helps someone.

      6 replies

      D
      Dreamotion ®Correct answer
      Inspiring
      January 19, 2024

      Hello to anyone having this issue, where a Premiere Pro exported .mp4 video file will not save to your iPhone, and particularly when saving from DropBox. I have root-caused 2 contributing factors: 1. Exporting using 'hardware' and not 'software' under the 'performance' setting can cause the problem. 2. I found a 6k aspect ratio also caused the issue - when I reduced the export aspect ratio to 4k or below, the file saved to the iPhone as expected. I hope this helps someone.

        G
        graceful_worker5C9E
        Participant
        August 5, 2021

        Try to render it in a match source setting, and then render again the rendered file with mobile setting. It fixed my problem. I hope it will solve your problem

        E
        eatmush
        Participating Frequently
        October 29, 2020

        I was having this same issue here. After doing some tests, this SOLVED my problem:

        Sequence Settings > Video 'tab' > Fields: select 'No Fields (Progressive Scan)'

        Before making this change, my 'Fields' option was selected as 'Upper Field First'.

          D
          Digital1834
          Known Participant
          October 30, 2020

          Interesting, thanks for sharing! Will try ASAP. Do you happen to know whether changing this setting will have any other effects on your video? (I'm not 100% certain what this setting is for in the first place, ha) 

          E
          eatmush
          Participating Frequently
          October 31, 2020

          I also have no clue what this setting is about! But I noticed some of my projects (which were exporting just fine) were set as such...

            K
            katerinavahalova
            Participant
            January 9, 2020

            Exactly the same problem here.

            Anyone got a solution?

              challen_brown
              challen_brown
              Participant
              January 9, 2020

              We ended up finding this video, downloading his presets and it worked! 

               

              https://www.youtube.com/watch?v=pC7w29K0M54

              B
              BL1834
              Participating Frequently
              February 5, 2020

              I'd love to know more about why these particular presets fixed the issue, because I am currently having this same issue except with After Effects (and exporting from After Effects using Media Encoder). I just posted more details in another forum, but I'll share here just in case someone finds them helpful in some way (?):

               

              1) I am exporting a composition from After Effects using Adobe Media Encoder. I am exporting it as an H.264 / mp4.

              2) The exported video file plays fine on my Macbook. 

              3) I try to Airdrop the file to my iPhone, and I receive the error message "Failed to save item. Save to iCloud Drive instead?". However, saving the file to iCould Drive doesn't fix the problem, either. 

              4) I've tried to avoid Airdrop by saving the exported file to a shared file service such as my Dropbox. However, when I try to download the file from my Dropbox to my phone, I receive the same error message. 

               

              I'm starting to think that either Adobe or Apple has recently introduced an update that is causing this conflict. I have not changed anything about my workflow. This same process of exporting and Airdropping video to my iPhone has worked perfectly for the past 2 years. 

               

              Here is a weird (not really practical) workaround I found after further experimenting:

              After exporting a compostion from After Effects, I opened it on my Macbook using Quicktime. In Quicktime, I clicked Export As > 1080p, and in the following 'Save as' screen, there was a box that was pre-checked labeled "Use HEVC". I *unchecked* this box, and after exporting the file from Quicktime in this manner, I was able to transfer it successfully to my iPhone and play it. 

               

              Note that I attempted this same process in Quicktime, but selected '4k' instead of '1080p', and it did *not* play on iPhone.

               

              So perhaps the problem has to do with whatever HEVC is? I hope this is fixed soon. I don't want to have to run files through several different exports just to make them play on iPhone lol 

                challen_brown
                challen_brown
                Participant
                December 30, 2019

                We are having the same issue. This never used to be a problem until the last few months. Any help?

                  J
                  jonathanbyrdmusic
                  Participant
                  November 12, 2019

                  Same. Did it many times before, printed an mp4 from premier to my hard drive, airdropped it to my iphone, uploaded to instagram. No problem. Suddenly, I can't airdrop it anymore. The iPhone won't accept it. It will save to my iCloud drive but it won't play from there. Dropbox too. And there's no way to get it to instagram. Not even from Dropbox. It won't load. Is this because of the latest iphone update? I'm using a 7 btw

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