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Cinema Físico
Cinema Físico
Inspiring
March 20, 2019
Answered

Export MP4 movie from Premiere and won't play in Iphone

  • March 20, 2019
  • 6 replies
  • 46485 views

Hi,

There is this problem now. It never happened before. So, I export a .mp4 movie and it doesn't play in my or my friends Iphone. It play in Samsung phones. Weird, isn't? My export setup is:

Format: H.264

Preset: Match Source- Medium Bitrate

I am exporting a vertical video to Instagram width:1080 height:1920

I have plenty space in my Iphone. I have update my Premiere a few days ago. I ma using now the last version 13.03 (build 9). What am I doing wrong? Or is there a bug in this version??

My workflow to be able to upload a video in the I phone is that:

Export with that setup I describe above and then import it to MPEG Streamclip and set my export to MPG4. Doing that I am able to upload my videos to any Iphone.

Anybody ever have this problem?

Thanks a lot,

Fernando Alves

      This topic has been closed for replies.
      Correct answer Dreamotion ®

      Hello to anyone having this issue, where a Premiere Pro exported .mp4 video file will not save to your iPhone, and particularly when saving from DropBox. I have root-caused 2 contributing factors: 1. Exporting using 'hardware' and not 'software' under the 'performance' setting can cause the problem. 2. I found a 6k aspect ratio also caused the issue - when I reduced the export aspect ratio to 4k or below, the file saved to the iPhone as expected. I hope this helps someone.

      6 replies

      D
      Dreamotion ®Correct answer
      Inspiring
      January 19, 2024

      Hello to anyone having this issue, where a Premiere Pro exported .mp4 video file will not save to your iPhone, and particularly when saving from DropBox. I have root-caused 2 contributing factors: 1. Exporting using 'hardware' and not 'software' under the 'performance' setting can cause the problem. 2. I found a 6k aspect ratio also caused the issue - when I reduced the export aspect ratio to 4k or below, the file saved to the iPhone as expected. I hope this helps someone.

        G
        graceful_worker5C9E
        Participant
        August 5, 2021

        Try to render it in a match source setting, and then render again the rendered file with mobile setting. It fixed my problem. I hope it will solve your problem

        E
        eatmush
        Participating Frequently
        October 29, 2020

        I was having this same issue here. After doing some tests, this SOLVED my problem:

        Sequence Settings > Video 'tab' > Fields: select 'No Fields (Progressive Scan)'

        Before making this change, my 'Fields' option was selected as 'Upper Field First'.

          D
          Digital1834
          Known Participant
          October 30, 2020

          Interesting, thanks for sharing! Will try ASAP. Do you happen to know whether changing this setting will have any other effects on your video? (I'm not 100% certain what this setting is for in the first place, ha) 

          E
          eatmush
          Participating Frequently
          October 31, 2020

          I also have no clue what this setting is about! But I noticed some of my projects (which were exporting just fine) were set as such...

            K
            katerinavahalova
            Participant
            January 9, 2020

            Exactly the same problem here.

            Anyone got a solution?

              challen_brown
              challen_brown
              Participant
              January 9, 2020

              We ended up finding this video, downloading his presets and it worked! 

               

              https://www.youtube.com/watch?v=pC7w29K0M54

              M
              Mjanz
              Participant
              April 6, 2020

              I tried doing this but the HVEC box wasnt even checked, thus im still stuck with the same problem. Also I am hesitant to download that guys presets because i work with analog super 8 film and so the sizing of my video frames are unique and have to be a custom size.


              I'm not sure if anyone is still having this issue; however I was having issues when exporting (as everyone mentioned above) and exporting to my iPhone. I kept getting the error message "Failed to save item. Save to iCloud Drive instead." The recommended trick above to export from Quicktime worked, however it diminished the video quality a bit (for me at least).

               

              I was able to find a fix that may work for others; I changed my export settings to (HEVC H.256) and was able to export my video to my iPhone without hindering the quality. Hope this helps someone out there. Surprised Adobe hasn't done anything to fix this issue yet -- there are numerous threads on this same issue for over a year...

               

                challen_brown
                challen_brown
                Participant
                December 30, 2019

                We are having the same issue. This never used to be a problem until the last few months. Any help?

                  J
                  jonathanbyrdmusic
                  Participant
                  November 12, 2019

                  Same. Did it many times before, printed an mp4 from premier to my hard drive, airdropped it to my iphone, uploaded to instagram. No problem. Suddenly, I can't airdrop it anymore. The iPhone won't accept it. It will save to my iCloud drive but it won't play from there. Dropbox too. And there's no way to get it to instagram. Not even from Dropbox. It won't load. Is this because of the latest iphone update? I'm using a 7 btw

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