Participant

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Black screen on export for Premiere Pro 2023 - Captions Related - macOS Ventura

Forum|Forum|2 years ago
June 15, 2023
7 replies
7217 views

Update: This fixed it (for me at least). I manually disabled and enabled all videos in V1. For some reason, disabling it revealed the video overlays in tracks V2-V4. Then I re-enabled V1 video track and it popped up. The first time I tried exporting it exported a black screen. This time, I sent it to the Media Encoder. It worked via Media Encoder!

Mod note: The title was changed. The post was branched from another bug report with an issue that was not the same as the OP's.

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Correct answer avpromedia

Hi there!

Thanks for writing in. What type of media files are you editing (codec/ format, frame rate, frame size)? Have you tried switching to "Software Only" in Media Encoder?

Let us know.

Kartika

Switching to software only also works (outputs both video and audio).

I updated the nvidia studio driver but it doesn't help (while using GPU).

Another work around (while using GPU): after queing the encoding job to ME, if I duplicate the job, then encode the duplicate, it also works. And once I got it to encode with video this way, as long as I don't exit ME, queing the same sequence from premiere also works fine without any workaround.

The entire project including all assets files and premiere project files are on an external USB drive, I don't know if this is significant.

source

1920x1080, 29.97fps, progressive

audio 48000Hz stereo

output

H.264, 1920x1080, 29.97fps, progressive, 203, hardware encoding, nvidia codec, VBR, 1pass, target 20.00 Mbps

audio AAC, 320 kbps, 48Khz, stereo

tvasdek

Participant

You have probably found a solution by now, but what worked for me was so strange.

I have send the sequence to ME and disabled captions by using the option "None" in the caption options. The subtitles continued appearing in the preview window and the video finally was exported correctly with captions.

Dumb, I know, but I hope it keeps working.

Thanks

D

dereklink

Inspiring

I exported through Media Encoder Beta and it came out just fine. Thanks for the input everyone.

J

Jordan Clay

Inspiring

A faster way of doing it it to disable the closed caption that is active and re-enable it. That should get all clips back to working.

b.mcd

Participant

FWIW my timeline did not have any captions, just multiple clips across 3 video tracks, so it might be some bug regarding generation of previews across multiple layers of video in general.

J

john henrik

Participant

Wonder if I have a different problem, as this does not fix it for me.

Im on a intel based Macbook Pro (2014) with a Geforce 750 graphics card, with Big Sur. Was editing with an older version of premiere pro yesterday - and it was fine (Premiere Pro 2020 something). Decided to update today to v25, and suddenly no videos/stills or any other media plays back. Tried downgrading a few versions, but no luck.

Will get green, red or black screen with noise, randomly distributed in frames at times. But mostly just a black screen.

b.mcd

Participant

I tried this and can't believe it worked. I've tried so many other solutions that either only work occasionally or don't work at all. Thanks for the tip!

J

Jordan Clay

Inspiring

This has happened to me as well. However it happens when I am working with CC(Closed Captions) Try this if you're working with closed captions. In the editor window click on the Disable button (The eyeball that disables the view) for the closed caption that is currently on. Then Re-Enable the CC clip and the video should come back up. It seems that sometimes Premiere disables a video preview when a change is made and instead of rendering the view it just goes black.

J

Jordan Clay

Inspiring

Honestly when this happens to me I relaunch the project a few times and It will work. Instead of launching forom the recents in premiere try to launch the project directly from the file in your mac browser.