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ExporterQuicktimehost.prm - Loading Hangup

Forum|Forum|14 years ago
July 29, 2011
15 replies
81814 views

I have searched high and low on the internet, through Adobe's help system (which is not even remotely helpful), and waited for literally HOURS on hold with "tech support", (which again, is not even remotely supporting), for this issue with the start up of Adobe Premiere Pro CS5.

I was having absolutely no problems with this whatsoever until out of nowhere, it stopped loading properly. It takes at least five minutes to load and I have the same problem with After Effects --- in Premiere, it freezes at "'loading exporterquicktimehost.prm" and in After Effects it freezes at "Initializing MediaCore".

I have seen hundreds of posts all over the internet from many others who have had this issue --- I have tried restarting, I have tried turning off my firewall, and everything else I know to do but STILL this issue has not even been remotely addressed.

Can someone kindly help out? This is ridiculously agitating when $1,600 worth of software all of a sudden stops working and Adobe seems to not even have the staff to address issues when they come up.

There are people on other posts on here who have said that their issue was solved by messing with firewall settings but again, I have tried that and it did not do anything.

I have tried renaming the files ExporterQuicktimehost.prm as well as ImporterQuicktime.prm and the program loads fine --- so it seems like something is wrong with the Quicktime/Adobe integration but again, this is not something that has been a problem in the past.

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Correct answer Todd_Kopriva

See the suggestions here:

http://blogs.adobe.com/toddkopriva/2011/02/troubleshooting-quicktime-errors-with-after-effects.html

That was written for After Effects, but the same suggestions apply to Premiere Pro, too.

See also this potential solution: Go to Windows Task Manager,End process "Adobe QT32 Server.exe" then restart Premiere.

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af25392987

Participant

I have started having this behaviour now with Premiere Elements 12 on Windows 7 64-bit, after months of reliable use.

It was working fine until at least January, with no changes to Premiere Elements since then, I suppose it is caused by some windows update.

It hangs on startup showing "Loading ExporterQuicktimeHost.prm" and will stay like that for hours.

I tried reinstalling quicktime, Premiere Elements, uninstalled all 3rd party codecs, made sure "Adobe QT32 Server.exe", "dynamiclinkmanager.exe" and "adobe premiere elements.exe" were whitelisted on the firewall, with no success.

I found that killing the dynamiclinkmanager.exe process unblocks it, but it has to be done every time I start the application, which is not a viable solution.

Is there a permanent solution to this?

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DamajInc

Participating Frequently

It's very disappointing to see so many issues like this with Adobe's software. I come across a bug, look it up only to discover that it has been ongoing for many versions and many years...

Extremely concerning. Another common element is that Adobe has very rarely addressed the issue or seems to give the response "use this workaround - all is fine" as if that is an acceptable approach.

To the poster below I can only conclude that no, Adobe is not going to do anything about this, or the many other issues.

What would it take to turn this around? A simple reply from Adobe. Chances of that happening...

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Dice17

Participant

Go to Windows Task Manager,End process "Adobe QT32 Server.exe" then restart Premiere. Works for me.

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itthornton

Participant

I know this is a year later, but I was still having this problem and ending the process as you described works for me every time. Thank you.

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Narr GM Coro

Participating Frequently

And again, on Premiere Elements, where the same bug lies.

There are legions looking for a solution in that part of the forums.

Adobe, I think you have to take a strong look at your engineering communications at least, with the Indian groups who write most of your software in the present.

Your results indicate no sense of urgency. This bug, which otherwise requires a reboot of a PC to clear for the non-technical, is catastrophic, and is never remedied. How can you go home in the evening?

The bugs in Adobe Creative Cloud manager have persisted over a year - those at least may be nearer ending, as well they might on what you hope will be your main income source, for those who would agree to paying infinitely.

Still, I encourage you. This is essential software in a present world. You should support it appropriately to its price.

Don't you think?

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Anonymous

Hving just switched to Premeire Pro, I can honestly say I wish I never had. As a professional, I have ZERO confidence that this software will operate reliably at any given time. I now have this same issue, and like you a $5,000 boat anchor on my desk.

Any chance ANYPNE from Adobe will address this issue?

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reformationdesignsAuthor

Participating Frequently

I too would love to see someone from Adobe actually address this nonsense.

It's a bit annoying to have to wait 5 minutes for an $800 program to open.

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Anonymous

the pat response is to ignore it, and hope one of us fixes it. I get this intermittently, sometimes it does, sometimes it doesn't, making troubleshooting virtually impossible. Premiere might be the only editing app out there that gets worse with each subsequent release.