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ExporterQuicktimehost.prm - Loading Hangup

Forum|Forum|14 years ago
July 29, 2011
15 replies
81814 views

I have searched high and low on the internet, through Adobe's help system (which is not even remotely helpful), and waited for literally HOURS on hold with "tech support", (which again, is not even remotely supporting), for this issue with the start up of Adobe Premiere Pro CS5.

I was having absolutely no problems with this whatsoever until out of nowhere, it stopped loading properly. It takes at least five minutes to load and I have the same problem with After Effects --- in Premiere, it freezes at "'loading exporterquicktimehost.prm" and in After Effects it freezes at "Initializing MediaCore".

I have seen hundreds of posts all over the internet from many others who have had this issue --- I have tried restarting, I have tried turning off my firewall, and everything else I know to do but STILL this issue has not even been remotely addressed.

Can someone kindly help out? This is ridiculously agitating when $1,600 worth of software all of a sudden stops working and Adobe seems to not even have the staff to address issues when they come up.

There are people on other posts on here who have said that their issue was solved by messing with firewall settings but again, I have tried that and it did not do anything.

I have tried renaming the files ExporterQuicktimehost.prm as well as ImporterQuicktime.prm and the program loads fine --- so it seems like something is wrong with the Quicktime/Adobe integration but again, this is not something that has been a problem in the past.

This topic has been closed for replies.

Correct answer Todd_Kopriva

See the suggestions here:

http://blogs.adobe.com/toddkopriva/2011/02/troubleshooting-quicktime-errors-with-after-effects.html

That was written for After Effects, but the same suggestions apply to Premiere Pro, too.

See also this potential solution: Go to Windows Task Manager,End process "Adobe QT32 Server.exe" then restart Premiere.

G

George S-R

Participant

Just dropping in a year later to say I also get hangups on ImporterQuickTime.prm and killing the program and reopening it is the only way to make it work. I use Windows 7 and just uninstalled AVG but I still get the hangup.

A

anaverageguy

Participant

If you're not facing this trouble anymore or you moved to a new software, you don't need to read this anymore, but if you're

still facing this annoying problem, I have a suggestion.

My only solution for this problem when I faced it was I found a system restore file prior to exporterquicktimehost hangup,

after that, my problem was solved and my future accomplishments for my projects will remain on a good note, hope it helps if you're

still stuck.

С

серп25715892

Participant

This problem occurs when you install K-Lite Codec Pack. Solution - remove the codec, and everything will work.

B

BMedia

Participant

Well I got it to work again but the cost was immense, it took 8-hours!!!

So exactly the same error as everybody else here, the 'quicktime loader freeze' made me do some fairly drastic stuff and hoepfully you won't haveto now.

First, I thought it could be a plugin error so deleted everything, neat video etc etc, then tried uninstalling Premiere Pro and reinstalling about 4 times and ditched my preferences.

Then tried deleting and uninstalling every skerrick of Adobe. It took some time and some reading put I purged everything, InDesign, Photoshop, Illustrator, Lightroom, After Effects, Bridge, PDF reader etc, app data, the lot... goodbye Adobe - nope.

So perhaps it was my graphics driver? Install the new driver - nope

So perhaps it was Windows 7 - Install Windows 10, perhaps that would resolve the problem? Nope

So then uninstall/reinstall Creative Cloud and Premiere Pro again but still I had the same problem!

So then let's try Quicktime, uninstall and hunt down everything and deleted it - nope not yet...

Now to tackle the worst virus software on the market, AVG, seriously this programis so pushy, always asking for an upgrade, huge problems in the past with integration with Outlook etc.

It took a whole lot of work, and had to disable it from start-up and wipe everything (this is really hard because it defends itself from being deleted) and restart the computer while hunting down all AVG files off my C drive and then...

BINGO, problem resolved.

Now just to spend another few hours reinstalling the Adobe suite and all my preferences and plugins etc, hunting down licences etc etc. WHAT A PAIN!

SO AVG - goodbye - and hopefully smooth sailing from here.

Pastor Jon

Participating Frequently

Wow BMedia‌ that was a long way around the world... But hopefully sorted now... Feel your pain as I am moving from one computer to another and to find it locked the same way on both and desperate to use PPro on the video stuff I do each week was a nightmare... But thankfully it was a simple fix of disabling LinkScanner for me. I've also never had any trouble un-installing AVG, I've done so several times in and out to try other programs. But I keep coming back as it is the easiest for me to use. I like AVAST as well for a freebie, but the latest edition of it had a few things I wasn't impressed with so came back to AVG again only to have this glitch pop up... Och aye...

Jon Barrie ANZ

Adobe Employee

Find the Quicktime 7.7.7 installer by searching the internet or Apples site. This version is stable. There is generally no reason to update Quicktime unless Adobe makes a point to do so.

I hope this works out. My Windows 10 machine is not having any issues with this version of Quicktime. You might need to share your ProRes File itself to see if there is a problem with the file the camera manufacturer that wrote the file if all other ProRes files from a Mac are actually working.

E

eview95960176

Participating Frequently

It worked for a short while. And now when I tried to import something that wasn't even proros. it froze up on me. This was done with a blackmagic cenima camera. There is not a damn thing wrong with my footage. Your company needs to fix this quicktime problem. I am going to be looking for a different program to edit this on. It is a shame too. Because the footage will be looking amazing after I make coloring adjustments. And then it freezes up on me. Forces me to to do control alt delete. And then wont't let me start it again until after I have rebooted my computer. I don't have the time to waste that this program bug has cost me. You have had people trying to ge this to work right since 2011. Thanks for nothing Adobe!

Kevin J. Monahan Jr.

Community Manager

Hello,

Your company needs to fix this quicktime problem.

You indicate that you have AVG security software installed. The advice from support is to disable or uninstall it. It appears that you have done so, so you should be clear of the issue.

This is a very recent issue, so, sorry that there is no current info on how to fix or workaround the issue. We are working on new KB documentation to assist others hitting this issue. In the mean time, this doc may assist those users: Uninstall AVG software | AVG

A common cause of QuickTime failure in Adobe video applications is related to security software blocking ports. See this document for details: troubleshooting QuickTime errors with After Effects CS5, CS5.5, CS6, and CC | After Effects region of interest, most notably this section: blockage of TCP communication with QuickTime

Glad you seem to be back on track.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

M

maykite88

Participant

This is absolutely ridiculous. I have had the CS6 Production Premium set since 2013 on my laptop. I recently got them on my new desktop and have had this problem with my Premiere Pro. Hangs at the splash screen and stuck ExporterQuicktimehost.prm for maybe 12 minutes. Then, I noticed it happening with my Photoshop while it "Measures Memory" for like 5 minutes. I check on my laptop and it is fine, opens and closes with no problem. With my desktop, once I close the program after it finally opens, it will never open again. Click on it, gets it loading, and nothing. I check task manager and its sitting in the background processes. I have installed/reinstalled Quicktime 7 twice and nothing. Turned AVG web protection twice and nothing.Any help on this would be greatly appreciated!

Peferling

Inspiring

Two things:

1) Try installing an older version of Quicktime, this solved issues years ago.

https://support.apple.com/downloads/quicktime

2) If on windows and/or not sharing mac projects, start using formats that don't require Quicktime.

E

eview95960176

Participating Frequently

i guess I will i try that. My video is in prores... I apparently need qucktime in order to read that footage. nothing I do seems to work. There has got to be a reason that some people have this problem and others don't!

E

eview95960176

Participating Frequently

I think uninstalling and then reinstalling Quicktime resolved my issue. But I'll find out later when I work on it some more this evening.

P

PollenS

Participant

Turning off the AVG Free 'web' protection works for me.

A

Anonymous

Thank you very much. Turning off the AVG Free 'web' protection works for me as well. AVG have a lot to answer for on this one.

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PollenS

Participant

You're welcome. AVG was also affecting the newly installed Izotope RX5, Sound Forge 10, and a couple of other CS6 progs. I think there are alternatives if you need a 'Free' anti-virus prog but I'm not knowledgeable enough to recommend an alternative. AVG AntiVirus Free (build 16.61.7538) will have to correct the bug or it'll be dropped like a hot potato by most Adobe CS6 users.

tomh52984514

Participant

Start program as admistrator it work here. !

aviralmediratta

Participating Frequently

Thanks. That is a perfect solution to this crappy issue. At least worked very smoothly for me. Thanks tomh52984514 once again.

robin_psu

Participant

I just posted a fresh posting on this before see this one. There doesn't appear to be an answer? I am also have the same problem. The program works fine under other users logging into the system as well when I log in as administrator, however, for this one particular user, nothing. All the other Adobe applications work fine for him so this is really wacky. I would guess it is somewhere in his profile or a registry key based on his profile since others work fine. Has anyone been able to figure this out?

J

Jgayler911

Participant

This is really upsetting... i was having a blast learning how to use premiere pro CC, until suddenly everything tanked... right in the middle of my project... aaaaargh!

A lot of my video clips are in quick-time... I've added the exe's to my firewall "allow" list:

adobe qt32 server.exe

dynamiclinkmanager.exe

adobe premiere pro.exe

and still no love.... so now what?

Any other remedies for this? aside from not using quick-time videos? or switching to some other editing program?

Thanks!

-Jason

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