Exporting crashes halfway through and I have to restart Premiere Pro

[Mischa5E93]

I don't know if anyone else has been having this issue, but I can't seem to find a solution for it in any discussions. For about a week my laptop has been struggling to export slow motion videos. I exported one perfectly, but now I am stuggling to ger through the rest. The export usually gets to roughly 50-80% of the way before stopping. When it stops, my laptop becomes noisier, and when I try to close Premiere Pro, it crashes. I have checked the task master on my laptop and it is using 100% of the CPU's power to export.

I have tried rendering all of the videos before exporting them, however this worked one time and didn't work for the rest of the videos that I needed exporting. Another thing to add if that when I cancel the export, sometimes it will come up that the video is rendering, but it will be 'rendering' for an extortionate amount of time.

I also tried minimising the size of the videos to the smallest that I could get them as a tester to see if it's the size that is the problem, however it still crashes, just a bit further the way through.

It would be much appreciated if someone could help as I use this software for work and I am now holding up work that should be completed.

Thank you 🙂

[Peru Bob]

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

[Mischa5E93]

Thank you so much for helping. I'm still learning about the internals of a computer so I'm not the best, but I hope the information below can give you an idea.

Please let me know if there is any more information that you need 🙂

[Peru Bob]

You don't have enough free hard drive space.

[Mischa5E93]

I hope you don't mind me asking, but how is that? The videos that I am editing and exporting are only 6MB, therefore I don't understand how this could be a problem. They are already saved in my system as Premiere Pro documents and I just need them exported as h.264's.

Thank you 🙂 

[Richard van den Boogaard]

Normally I would not give this advice, but please try to either store the source footage on an external drive (the fastest you can get, minimum USB 3.0, preferably SSD via USB-C) or render out to an external drive.

Curious: what type of slow motion footage is only 6MB?

[Mischa5E93]

Hi Richard, thank you for your advice. I will definitely give it a go as most footage I don't want to delete.

Also, the footage is only a few 15 second long slow motion videos that I have rendered to the lowest MB in export, after having it at roughly 20MB, just to try to get it exported however it was still not working. 

Thanks 🙂

[Mo Moolla]

How did you transcode the 20MB files to 6MB but more importantly WHY did you do this?

It's tiny files sizes at 20MB so I am trying to understand why the transcode?

What format are you transcoding to?

In totality what is the asset folder size with all your footage?

Your scratch and media cache disk is set to another drive or the same hard drive?

Mo

[Mischa5E93]

Hi Mo,

I did this because my computer wasfreezing when exporting the 20MB videos, therefore I tried lowering the MB to see if this would stop the export from freezing. It made it quicker but my laptop still crashed. 

I am using the h.264 format. When exporting to 20MB, I am using the preset 'Match Source - High Bitrate', but for 6MB I am using the preset 'Match Source - Medium Bitrate'. 

The total asset folder size with all of the videos in their Premiere Pro format is 134 KB.

I believe that they are both set to the same hard drive, but I am unsure. Please let me know how I can check this?

Thank you 🙂

[Peru Bob]

I hope you don't mind me asking, but how is that? The videos that I am editing and exporting are only 6MB, therefore I don't understand how this could be a problem. 

Thank you 🙂 

By @Mischa5E93

You only have 21.4 GB free on your C drive.   You need more free space on that drive for System and Temp files.  

Is that your only drive?

[Mischa5E93]

Okay, I understand. Yes, this is the only drive that I have at work apart from a few memory sticks. Would you also recommend buying an external hard-drive?

Thanks 🙂

[Peru Bob]

That won't fix the issue of not enough space on your operating system drive.

[Mischa5E93]

What would you advise?

Thank you 🙂 

[Peru Bob]

What would you advise?

By @Mischa5E93

Option 1: You can try installing a larger, fast, internal SSD drive.

Option 2:  A new computer.  See here:

https://www.pugetsystems.com/recommended/Recommended-Systems-for-Adobe-Premiere-Pro-143/Hardware-Rec...

[Mischa5E93]

Thank you 🙂 

[Eko Wardoyo]

hi, your laptop is not suitable for video editing, its for office. But you can use some light software alternative for video editing out there.

[Mischa5E93]

Hi, thanks for replying. I've had no issues when editing and exporting in the past on this laptop, albeit I know that editing is usually done on a larger software, even when I've had larger files and longer videos. I've only just bumped into the issue when trying to export the slow motion videos that are a low size. This is why I am so confused.

Thank you 🙂