Exporting DCP on Premiere Pro 2023 and Media Encoder 2023 - Mac

[procuts2]

I am having an issue with Premiere Pro 2023 on Mac running Big Sur.  After around 15% complete, Premiere seems to freeze, with no encoding progress.  I am having the same issue with the Media Encoder.  Any suggestions to fix the problem?

[Kevin-Monahan]

Hey Procuts,

Is it possible to get more info about your system and media? I'd like to know more about your Mac and which camera shot the media. Anything else you can tell us about your workflow?

Thanks,
Kevin

[procuts2]

My apologies for missing your reply, Kevin.  I have a 2019 i9 MBP with 32 GB RAM which was running on Big Sir and running PPCC 2022.  It was suggested by an Adobe Technician that I upgrade to Ventura which should resolve the issue.

[John Jota27851691ct53]

I'm having the same issue. Export of DCP from Premiere 2023 freezes around 12% and never progresses. Nothing special in the frames it stops on (ie no special effects or animation, etc). Did you get a fix? Thanks!

[Kevin-Monahan]

Hi, John. Can you provide the info I asked for from procuts2 back in November?

Thanks,
Kevin

[Yared304354584wld]

Hi John

I have exported my video in DCP format in premiere pro but the audio and video are exported separately in different files. Shouldn't been exported in one video?

Thanks 

[PaulMinnaar]

Hi Yared, no thats the point of the DCP - the packaged files need to go to the movie house for the projectors to use them.

Regards

Paul

[Jamesk5]

I'm having the same issue. Here's some details about my system for @Kevin-Monahan:

Hardware: 2019 15" MBP, 2.3Ghz 8 core/Radeon Pro 5500M 4GB + Intel 630 / 16GB Memory
Software: macOS 13.2, AME Version 23.2 (Build 63)

The media I'm trying to encode is actually just 4 still frames (pngs/jpegs) spread over a few hours that I'm putting into a slide show for a cinema complex - so no 'video' content in the traditional sense.

[Kevin-Monahan]

Hi James,

Thanks for the message. Hope all is well today. I tried an export using one of the Wraptor presets and it was successful. The only difference is that I am on an M1 MacBook Pro. You might try resizing the image in Photoshop to be the precisely the same frame size of the export, 2K. That way, you are not tapping extra resources for scaling. If that is not your issue, please report back.

Thanks,
Kevin

[Jamesk5]

Thanks @Kevin-Monahan. The images are already 1920x1080, so I believe they're the right frame size for the export.

I've got a 2020 13" Intel MBP here which seems to be progressing the export further than the 2019 16". However, with 40hours of the export still remaining in AME, it's hard to say. The Progress Bar looks like it's got further along though... so perhaps this is a hardware related issue?

[Jamesk5]

FWIW, I had to cancel the 13" MBP export because it took too long.

I've just tried to export the same project using AME on a DIFFERENT 2019 16" MBP (this one with a 5300M Nvidia GPU and 32GB RAM, clean install of macOS Ventura and Premiere+AME) and the export froze 12 seconds from starting.