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Moxtelling
Moxtelling
Inspiring
November 22, 2019
Question

Extension greyed out in Premiere Pro 2020

  • November 22, 2019
  • 6 replies
  • 15415 views

After updating to Premiere Pro 2020 I can not install any extensions anymore. The Windows>Extensions is greyed out. 

 

I have tried uninstall, reboot, reinstalling with no luck. Any clues? 

I am running PC, Windows 10 - everything (Windows, Adobe CC, Nvidia drivers etc. is updated to latest versions).

6 replies

A
anwaarq77
Participant
November 7, 2024

I just seen your post here so here is the solotion...


open this url. there is folder called "CEP" if it's changed to something like "CEP.old" than changed it back to "CEP" that's it. 
C:\Program Files (x86)\Common Files\Adobe\

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    November 22, 2019

    I use this one:

    https://install.anastasiy.com/

      Moxtelling
      MoxtellingAuthor
      Inspiring
      November 22, 2019

      I am a big idiot...I just realised, that Filmimpact makes installers for their transitionspacks. So I just had to download these and install. It was so long ago I had updated the packages, so I forgot how it worked. I thought it had to be installed through the extension manager...sorry for any inconvienece - I owe you all a free beer 😉 

        Ann Bens
        Community Expert
        Ann BensCommunity Expert
        Community Expert
        November 22, 2019

        For an extension to work it needs Premiere version number specified.

         

        I have an extension that had to be updated for 2020.

         

         

        Moxtelling
        MoxtellingAuthor
        Inspiring
        November 22, 2019

        Thank you for your help 🙂 I can not even acces the Extension button - its greyed out. So I can not install any extension directly from Premiere - only through Exchange - but the Filmimpact plugins are downloadable plugins that neesd to be installed through the Windows>Extension option in the menu inside Premiere Pro. Take a look at the image I attached in the first post - as you can see Extension is totally greyed out an not possible to acces at all. And its the same on both my Desktop and my Laptop. I did remove the 2019 because I had tried out 2020 but did not try the Extensions - so I regret not maintaing my old versions. 

        M
        Michael Grenadier
        Legend
        November 22, 2019

        maybe they're not compatible with 2020.  Do you still have 2019 installed?  If so, search on your hard drive for the extensions and see where they're located.  I'm on a mac so it may not be exactly the same, but on the mac, there are all sorts of things that are in the user's document folder in a folder called adobe.

        Also, have you tried to synch your settings to the adobe settings on the cloud.  It's in the premiere pro menu and you want to download your settings, so you might want to make sure your synch settings in preferences either asks if you want to upload or download or automatically downloads.    Might work, might not.  worth a shot

          M
          Michael Grenadier
          Legend
          November 22, 2019

          as a last resort, I'd do a clean install of windows and then reinstall Creative Cloud.    Wait, maybe you need to reload your extensions.   Try checking "find extensions on exchange."  

          Moxtelling
          MoxtellingAuthor
          Inspiring
          November 22, 2019

          Oh man - I would not like to start reinstalling Windows 10 again...

          I have tried the find extensions on exchange - it finds two extensions, that I have never really used. Alle the extensions I had installed before are gone - most of them where not in Exchange. I had extenison like the Filmimpact extensions...I can not install them inside Premiere...

          Moxtelling
          MoxtellingAuthor
          Inspiring
          November 22, 2019

          ...This is the case for both my laptop and desktop computers. Both running Windows 10 64-bit. Extensions is greyed out.... 😞

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