If you encounter the error "Failed retrieving project data please reload the extension and try again!" while using the Frame.io extension within Adobe Premiere, follow these steps to troubleshoot:
Open a New Project in Frame.io:
Log in to your Frame.io account.
Create a new project.
Upload some videos into this new project.
Test Compatibility with Adobe Premiere:
Launch Adobe Premiere on your computer.
Access the Frame.io extension within Adobe Premiere.
Load the newly created project from Frame.io.
Check File Upload Method:
If you can successfully load and access the project from Frame.io within Adobe Premiere, the issue may be related to how files were uploaded.
Avoid uploading files directly into Frame.io, as these may not be readable by the Frame.io extension.
Return to Your Old Project in Frame.io:
Navigate back to the original project in Frame.io that you were experiencing issues with in Adobe Premiere.
Review Project Files:
Examine the files within your project, especially those that were uploaded directly into in Frame.io.
Look for any unusual or unsupported file formats, such as:
Strange audio formats (e.g., uncommon codecs, unsupported file types).
PDF files or subtitle files (e.g., SRT) that may not be compatible with Frame.io extension.
Uncommon or unsupported video formats that were uploaded directly into Frame.io.
Identify Problematic Files:
Identify any files that might be causing compatibility issues with the Frame.io extension in Adobe Premiere.
Note down the file types or formats that seem out of the ordinary or that could potentially be causing the error.
Remove or Replace Problematic Files:
If you suspect certain files are causing the issue, try removing them from the project in Frame.io.
Replace problematic files with versions that are known to be compatible with Adobe Premiere and the Frame.io extension (e.g., standard video formats like MP4 or MOV, common audio formats like WAV or AAC).
Reload Extension and Retry:
After making adjustments to your project files in Frame.io, reload the Frame.io extension within Adobe Premiere.
Attempt to access the project again to see if the error persists.
By following these steps, you can diagnose and resolve compatibility issues related to file uploads and usage within Frame.io and Adobe Premiere. Ensuring that all project files are compatible and supported will optimize the integration between these platforms and minimize errors during workflow. If you continue to experience difficulties, consider reaching out to support for further assistance tailored to your specific situation.
3
Replies
AdChoices
