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FAILED TO INPUT PREMIERE PRO

Community Beginner ,
Dec 30, 2022 Dec 30, 2022

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I have trouble uploading Envato elements, pixels, music, and many other things I uploaded it already to the latest version! and it keeps replying to this error, I hope someone can help me out otherwise I'll just switch to another company. Thank you!   66.PNG

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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<moved from enterprise and teams >

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Community Beginner ,
Dec 30, 2022 Dec 30, 2022

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Hello kglad 

 

Can you explain to me in detail what that means? I'm reaching out for help. 

 

Thank you 

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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it only means i moved your message to a forum where you're more likely to get a helpful answer.  nothing to do now but wait for a premiere expert to address your issue.

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Community Beginner ,
Dec 30, 2022 Dec 30, 2022

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Kglad 

 

Thank you very much! I'll keep waiting thank you! 

 

 

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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you're welcome.  (and hopefully @Richard M Knight or @R Neil Haugen or @Stan Jones we'll get a chance to check your issue.)

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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So what is your current version of Premiere Pro? As in ... from the Help/About dialog ... 23.1.0 build 86 ... ?

 

Do you have AfterEffects installed, and if so, which version?

 

Neil

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Community Beginner ,
Dec 30, 2022 Dec 30, 2022

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Hello Neil

 

Thank you for contacting me about Premiere pro version 23,1 and After Effects 21,1 these are both the latest version. The build 86 I could not find the quick on adobe cloud. 

 

I hope you can find a way out of this 😉  See the image for more information. 

 

Thank a lot! 

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Community Beginner ,
Jan 03, 2023 Jan 03, 2023

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Hello Neil 

 

Did you already get some time to look into it? 

Thank you a lot for your time. 

 

Jamie 

 

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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@Jamievdj 

 

(use the adobe screenname preceeded by the ampersand to flag someone. eg, @R Neil Haugen.)

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Community Beginner ,
Jan 03, 2023 Jan 03, 2023

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Okay buddy I'll wait. 

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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I would check with Envato at this point ... those should work in Pr if they have been properly finished. Sometimes, the "universalizer" step is left out ... and yes, that's a real thing. It means that the mogrt will work across languages which is more important than one might realize.

 

It also catches a few other bits & pieces.

 

Neil

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Community Beginner ,
Jan 03, 2023 Jan 03, 2023

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Thank you, Neil 

 

I  already send a reply to customer support and they replied back that it maybe is a problem with the premiere pro. So I'll stay in a loop a guess. 

 

Thank you.  

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