Skip to main content
HollyBlanshard
HollyBlanshard
Participant
May 6, 2021
Question

File import failure metadata (XMP) has been disabled

  • May 6, 2021
  • 2 replies
  • 1691 views

Trying to import .mov files into premiere pro, some are working however a few keep coming up with file import failure - we were unable to open the file on disk. It also says File importer detected an inconsistency in the file structure. This file's metadata (XMP) has been disabled. I tried to change the file to .mp4 in media encoder however comes up with file import failure as well. Some forums suggest that its a space issue but I defnitely have enough space on my laptop and on the external hard drive i'm using to import the files. Someone please help 😞

    This topic has been closed for replies.

    2 replies

    A
    ArnorTrausti
    Participant
    January 16, 2023

    Hey I've just hit this problem and I've used the same camera and same settings with the media

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity Manager
    Community Manager
    May 8, 2021

    Hi there,

     

    We're sorry about the poor experience. What is the source of the media files (captured on a camera/screen recorded files)? Are you able to import these files using Media Browser? Also, have you tried moving the file to some other location & importing it from there?

     

    Thanks,

    Sumeet

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices