Answered
FIXED: Export issue for H.264 and HEVC with Premiere Pro 23.1
This issue has been fixed in Premiere Pro version 23.2. Please update to get the fix.
We have identified a file name issue affecting H.264 and HEVC/H.265 exports on Windows with Premiere Pro 23.1
The issue impacts H.264 and HEVC/H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts. Affected users will see this message: File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.
If you are experiencing this issue, use one of these options:
- Please update to version 23.2 where the issue is fixed
- The following workarounds are for 23.1
- Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)
- Export to a different format, such as Apple ProRes.
- For H.264 exports only: disable hardware-accelerated encoding.
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