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2

[FixedSys] font error where fonts wont load

Community Beginner ,
Feb 17, 2024 Feb 17, 2024

SInce adobe support is useless in fixing their own product, if you have the same error what fixed it for me was clicking on EDIT - PREFERENCES - GRAPHICS then changing the missing font replacement. i spent 2 hours on a call with adobe ruining my project and they never did this, something that takes 2 minutes. im never letting them on my pc again.creative cloud.png

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Editing , Error or problem
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correct answers 1 Pinned Reply

Adobe Employee , Feb 22, 2024 Feb 22, 2024

Hi @milesmario,

Thanks so much for sharing your troubleshooting tip. I'm very sorry our agents did a subpar job of assisting you. I will follow up with their manager and make sure that a correction is made there. I'm really glad you were able to solve your problem. If you ever need assistance with anything in the future, please post once more. Sorry for the frustration.

 

Take Care,

Kevin

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Adobe Employee ,
Feb 22, 2024 Feb 22, 2024

Hi @milesmario,

Thanks so much for sharing your troubleshooting tip. I'm very sorry our agents did a subpar job of assisting you. I will follow up with their manager and make sure that a correction is made there. I'm really glad you were able to solve your problem. If you ever need assistance with anything in the future, please post once more. Sorry for the frustration.

 

Take Care,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Community Beginner ,
Feb 23, 2024 Feb 23, 2024

thank you for the follow up, i will say that the font situation still isent fixed for me i have to close and restart premiere at least 15-20 times until i can use fonts again i have no idea what the problem is how ever id like this to be fixed asap it is extremely infuriating. also when i first tried to download cc i had to get an adobe reprisentative to download it for me since the site didint work perhaps thats why ?

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Adobe Employee ,
Feb 23, 2024 Feb 23, 2024

Yes, @milesmario, something with your account might still be occurring based on what you've told me. Perhaps your fonts are not synching and you can't install apps because of this. That's no good.

 

Can you reconnect with Adobe Support via chat to have them check that for you? I hope they can help you. Please let me know what they say. Sorry for the issue.

 

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Community Beginner ,
Feb 24, 2024 Feb 24, 2024

id rather not, at least until you make a stable version of the program you guys have been selling for what like 30 years

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Adobe Employee ,
Feb 28, 2024 Feb 28, 2024
LATEST

OK. Let me know if there's anything I can do to help that is support-related. I can help with that.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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