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milesmario
Participant
February 18, 2024
Question

[FixedSys] font error where fonts wont load

  • February 18, 2024
  • 1 reply
  • 1383 views

SInce adobe support is useless in fixing their own product, if you have the same error what fixed it for me was clicking on EDIT - PREFERENCES - GRAPHICS then changing the missing font replacement. i spent 2 hours on a call with adobe ruining my project and they never did this, something that takes 2 minutes. im never letting them on my pc again.

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    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    February 22, 2024

    Hi @milesmario,

    Thanks so much for sharing your troubleshooting tip. I'm very sorry our agents did a subpar job of assisting you. I will follow up with their manager and make sure that a correction is made there. I'm really glad you were able to solve your problem. If you ever need assistance with anything in the future, please post once more. Sorry for the frustration.

     

    Take Care,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      M
      milesmarioAuthor
      Participant
      February 23, 2024

      thank you for the follow up, i will say that the font situation still isent fixed for me i have to close and restart premiere at least 15-20 times until i can use fonts again i have no idea what the problem is how ever id like this to be fixed asap it is extremely infuriating. also when i first tried to download cc i had to get an adobe reprisentative to download it for me since the site didint work perhaps thats why ?

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        February 23, 2024

        Yes, @milesmario, something with your account might still be occurring based on what you've told me. Perhaps your fonts are not synching and you can't install apps because of this. That's no good.

         

        Can you reconnect with Adobe Support via chat to have them check that for you? I hope they can help you. Please let me know what they say. Sorry for the issue.

         

        Thanks,

        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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