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invisibleavatar
invisibleavatar
Known Participant
January 24, 2025
Question

Frame.io - blank comments page (2025, January)

  • January 24, 2025
  • 1 reply
  • 177 views

Hi! I know that problem is not new, but I could not find any solution:

For one session inside my projeject I could use the comments page with not problems. Then I've opened the next session inside and the whole comments page got blank. If I reload e. g. the working space it's blinking up for 0,5 seconds, but dissappears again. 

After one year with that known issue, is there any solution out there?
(especially since there were no problems with frame.io v3. v4 seems to be glitchy)

Thanks!

PS: For some reason other Clips I'm opening are working fine. But I keep the quesion opened because I remember myself having had the problem some months ago with other projects as well.

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 24, 2025

    Hi @invisibleavatar,

    Thanks for reaching out with your post. Have you contacted https://adobe.ly/40tPx4b support? They are standing by to help you here: https://adobe.ly/4au22kI. I hope that helps. Let us know what happens here. Sorry for the problem.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    invisibleavatar
    invisibleavatarAuthor
    Known Participant
    January 27, 2025

    Ok, for now, most of my clips are working since just the first two ones didnt connect. I I will watch how that will develope and will directly talk to frame.io next time.

    Thanks for your quick reply!

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