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isaac-alves.com
isaac-alves.com
Participant
April 28, 2022
Answered

Frame io not letting me access through Adobe ID

  • April 28, 2022
  • 2 replies
  • 8338 views

I'm getting web errors when I try to log into Frame.io through premiere 22.3.1 I'm thinking either frameio is having access issues or my email associated with my adobe ID is the same as my previous free account on frame.io. Is there a fix for this?

 

I don't want to change my Adobe ID.

 

Cheers

Isaac

This topic has been closed for replies.
Correct answer Patrick Southern

If you used the same email address for a Frame.io Trial and your Creative Cloud account, Frame.io will not create the new AdobeID based account for you. From the Frame.io support page:

 

I have an existing Frame.io Account. Can I log in with my Adobe ID to use this trial?

If you use the same email address for both Creative Cloud and Frame.io, you’ll be signed in to your existing Frame.io account. To use the expanded offer, change the email address associated with your Frame.io account in your account settings. Note that your existing assets and projects will not be available in this new account and you’ll need to migrate your assets manually and re-establish sharing and collaborations.

2 replies

JamesL4233040
JamesL4233040
Participant
December 15, 2022

I am in a continuous loop between Adibe and frame.io support where I changed my email due to the notification that my original account - connected to my subscription address was starting to charge me. I am now being asked to pay yet again. Where is the limited availability of frame.io that is supposed to be connected? No service support specialist yet has been able to rectify this issue.

Patrick Southern
Community Manager
Patrick SouthernCommunity Manager
Community Manager
December 15, 2022

When you say original account, are you talking about Frame.io account or Creative Cloud account? Where did you change the email?

Patrick Southern
Community Manager
Patrick SouthernCommunity ManagerCorrect answer
Community Manager
April 29, 2022

If you used the same email address for a Frame.io Trial and your Creative Cloud account, Frame.io will not create the new AdobeID based account for you. From the Frame.io support page:

 

I have an existing Frame.io Account. Can I log in with my Adobe ID to use this trial?

If you use the same email address for both Creative Cloud and Frame.io, you’ll be signed in to your existing Frame.io account. To use the expanded offer, change the email address associated with your Frame.io account in your account settings. Note that your existing assets and projects will not be available in this new account and you’ll need to migrate your assets manually and re-establish sharing and collaborations.

    isaac-alves.com
    isaac-alves.comAuthor
    Participant
    April 29, 2022

    Thank you @Patrick Southern That worked great. Looking forward to using this in my workflow. Now I need to figure out if there is a way to dock this panel.  🙂

     

      Patrick Southern
      Community Manager
      Patrick SouthernCommunity Manager
      Community Manager
      April 29, 2022

      Indeed there is! You can either use the existing "Review" workspace, or open the panel by itself from the menu bar. It's under Window>Review with Frame.io. Let me know if you have any other questions or feedback. Thanks!

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