Frame io not letting me access through Adobe ID

Community Beginner ,
Apr 28, 2022 Apr 28, 2022

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I'm getting web errors when I try to log into Frame.io through premiere 22.3.1 I'm thinking either frameio is having access issues or my email associated with my adobe ID is the same as my previous free account on frame.io. Is there a fix for this?

 

I don't want to change my Adobe ID.

 

Cheers

Isaac

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Error or problem , User interface or workspaces

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correct answers 1 Correct answer

Adobe Employee , Apr 28, 2022 Apr 28, 2022
If you used the same email address for a Frame.io Trial and your Creative Cloud account, Frame.io will not create the new AdobeID based account for you. From the Frame.io support page:   I have an existing Frame.io Account. Can I log in with my Adobe ID to use this trial? If you use the same email address for both Creative Cloud and Frame.io, you’ll be signed in to your existing Frame.io account. To use the expanded offer, change the email address associated with your Frame.io account in your account settings...

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Adobe Employee ,
Apr 28, 2022 Apr 28, 2022

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If you used the same email address for a Frame.io Trial and your Creative Cloud account, Frame.io will not create the new AdobeID based account for you. From the Frame.io support page:

 

I have an existing Frame.io Account. Can I log in with my Adobe ID to use this trial?

If you use the same email address for both Creative Cloud and Frame.io, you’ll be signed in to your existing Frame.io account. To use the expanded offer, change the email address associated with your Frame.io account in your account settings. Note that your existing assets and projects will not be available in this new account and you’ll need to migrate your assets manually and re-establish sharing and collaborations.


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Community Beginner ,
Apr 29, 2022 Apr 29, 2022

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Thank you @Patrick Southern That worked great. Looking forward to using this in my workflow. Now I need to figure out if there is a way to dock this panel.  🙂

 

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Adobe Employee ,
Apr 29, 2022 Apr 29, 2022

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Indeed there is! You can either use the existing "Review" workspace, or open the panel by itself from the menu bar. It's under Window>Review with Frame.io. Let me know if you have any other questions or feedback. Thanks!

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Community Beginner ,
Apr 29, 2022 Apr 29, 2022

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Found that Window>Review. Awesome. I'm all set up. Thank you!

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Adobe Employee ,
Apr 29, 2022 Apr 29, 2022

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You've got it! Let me know if you have any other questions.

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