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Q
Quel_Belle
Known Participant
October 21, 2024
Question

Frame io V4 not updating on Premiere Pro 25

  • October 21, 2024
  • 2 replies
  • 1473 views

Hello!

I've updated Frame io to v4 and while it says on  my plugins that it is installed, it does not run on Premiere Pro 25. When I click on manage plugins, nothing happens. I already got in touch with Frame io and they informed me the issue is on Adobe's side? When I go to Window>Extensions in Premiere, it is not there. 

 

    2 replies

    Q
    Quel_BelleAuthor
    Known Participant
    October 21, 2024

    As of this morning, it would not allow me to click on 'manage'. I would click on it and it wouldn't take me anywhere, but it worked just now. 🙂 Looks goodnow, thank you so much.

     

     

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 22, 2025

    We have not heard back from you, @Quel_Belle. Are you receiving any updates? Let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Q
    Quel_BelleAuthor
    Known Participant
    January 23, 2025

    Yes, looks like the problem solved itself a few days after I posted this. Thank you so much!

      Patrick Southern
      Community Manager
      Patrick SouthernCommunity Manager
      Community Manager
      October 21, 2024

      Hey @Quel_Belle! If you go to the Creative Cloud desktop app, click on "Stock & Marketplace", select "Plugins" and then "Manage Plugins", what do you see for the Frame.io V4 Comments plugin? Do you see an "Install" button?

       

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