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Frames glitching in Premiere Pro while raw footage is fine

Community Beginner ,
Jul 28, 2021 Jul 28, 2021

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Good morning all!

I've been working on a project in Premiere Pro 15.4 and when I import my video file, there are areas of the video where a glitch occurs.  This isn't seen in the raw footage/file.  Any thoughts?  It occurs when I playback in Premiere Pro and in exports.  

 

Apologies if this is a redundant question; first time posting/here!

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Adobe Community Professional ,
Jul 28, 2021 Jul 28, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Community Beginner ,
Jul 28, 2021 Jul 28, 2021

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Tried the first two so far and no luck.  I'll continue down your options.  Thank you!

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Adobe Community Professional ,
Jul 28, 2021 Jul 28, 2021

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Also:

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Adobe Community Professional ,
Jul 28, 2021 Jul 28, 2021

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Make sure your graphics card has the latest driver installed (for in nvidia use the Studio driver).

 

This isn't seen in the raw footage/file

Please call this Source footage, raw footage is something entirely different.

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Community Beginner ,
Jul 28, 2021 Jul 28, 2021

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Appreciate that info.  Source footage.  Gotcha!

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Adobe Employee ,
Jul 28, 2021 Jul 28, 2021

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MJ,

Please give us precise details of your system and, especially, your media. For example, which camera was used to shoot the footage?

 

Thanks,
Kevin

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Community Beginner ,
Jul 28, 2021 Jul 28, 2021

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Thanks all for your responses!

 

Sony A7Siii

Lexar Professional 2000x SD XC V90II 128gb memory card (x 2)

File Format: XAVC S 4K, 24p, 100M 4:2:2 10bit

 

M1 Mac Mini, 16GB ram, 256GB flash storage

 

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Adobe Employee ,
Jul 28, 2021 Jul 28, 2021

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Helpful, MJ.

Sorry again. I have a couple of questions. Is your XAVC S footage shot in HEVC format? Like, is it XAVC S-I or XAVC HS?

 

Here is a similar issue I found on YouTube. Can you verify that you are having the same issue?


I'll do my best in getting this issue resolved for you.

 

Thank You,

Kevin

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Community Beginner ,
Jul 28, 2021 Jul 28, 2021

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Just "S" format.  Neither the "HS" nor the "S-I" 

 

Here are a few shots I pulled for the glitch I've been experiencing.

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Adobe Employee ,
Jul 28, 2021 Jul 28, 2021

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Hi MJ,

Thanks for the added info. Appreciate that. This does not seem to be the same issue, though. OK....

 

You're using a new M1Mac. How awesome is that?
(Full disclosure: Cupertino is my home town, I went to high school there!)...but I digress.....

Say, do you have any other macs lying around, or is this your only Mac?

If you do have one with an Intel CPU available, could you test on that for a sanity check?

What happens?

 

I ask so that I can bother either the format folks or the GPU folks.

 

Has this always happened to you, or did this just happen with 15.4 and the M1 Mac?

What's the history with this issue and your workflow?

Thank You,
Kevin

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Community Beginner ,
Jul 28, 2021 Jul 28, 2021

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I previously had a MacBook Pro 16in (2020 version) before I went over to a M1 Mac Mini and M1 MacBook Pro 13in.  Absolutely LOVE how well these have worked for me!  I currently have PP installed on those two devices.  

 

I used the MBP 16in for some videos and have not seen these glitches in any of them.  Not saying there is a connection but since upgrading to 15.4, this became noticable to me.  

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Community Beginner ,
Jul 29, 2021 Jul 29, 2021

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An update for this morning:

 

Last night I was trying to think hard on what else changed since this started.  I remembered I recently installed the plug-in Cinema Grade.  It most recently released an update (1.2.0) which is a new build for the M1.  I started playing around with these.

 

PP 15.4 & CG 1.2.0 (both current versions) = glitches

PP 15.4 & CG 1.1.7 (downgraded) = PP crashes on export, but no glitches.

PP 15.2 (downgraded) & CG 1.1.7 (downgraded)= smooth export and no glitches

PP 15.2 (downgraded) & CG 1.2.0 = smooth export and no glitches

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Explorer ,
Jul 28, 2021 Jul 28, 2021

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Hey there, looks like the Adobe team has engaged with you (which is great), but if you're looking for another thing to try, I'd definitely try transcoding to ProRes in Media Encoder and seeing if that footage has the same glitch.

 

The other thing you could try doing is right click/ctrl+click on the clip in your bin, go to Modify > Interpret Footage, and check that Premiere is actually reading the footage correctly. Pixel Aspect Ratio should be Square, Field Order should be progressive.

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Adobe Employee ,
Jul 28, 2021 Jul 28, 2021

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Hi Hutch,

Good advice there. MJ, you may want to try these options out. Let us know if they provide any insight or workarounds.

 

Thanks,
Kevin

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Community Beginner ,
Jul 29, 2021 Jul 29, 2021

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Good morning Hutch!

 

Appreciate your input.  I transcoded into ProRes with ME but the glitch still appears.  I also checked the Interpret Footage to make sure it was being read correctly (23.976 fps) and it was.  I'm baffled.

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Adobe Community Professional ,
Jul 29, 2021 Jul 29, 2021

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Can you upload a glitch clip to test?

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Community Beginner ,
Jul 29, 2021 Jul 29, 2021

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Sure!  Do you mean just an exported .mp4 clip where the glitch is happening?

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Community Beginner ,
Jul 29, 2021 Jul 29, 2021

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I have literally, the EXACT SAME issue.  M1 Mac Mini, I looked at your screenshots, EXACT same issue.  I use the same Sony A7siii with XAVC-S 422 10bit.  This issue started happening the moment I updated to the 15.4 with M1 'support'.  I laugh bc it only made things glitch and have problems, while I had no problems when it was in Rosetta Mode.

Does anyone know how I can downgrade?

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Community Beginner ,
Jul 29, 2021 Jul 29, 2021

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To add, the glitches do not appear at all in the source footage, nor do they appear within PP 15.4.  Only on the export, and in new places each time.

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Community Beginner ,
Jul 29, 2021 Jul 29, 2021

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This may sound rude, but I'm glad I"m not the only one, haha.  I thought it was me!

 

I did downgrade to 15.2 and it works fine again.  

 

If you go to  your Creative Cloud and click on the three circles over on the right of Premiere Pro, you can view "other versions" and reinstall 15.2.  I'm hoping I don't have to do that long because I was excited about the native M1 update!

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Community Beginner ,
Jul 29, 2021 Jul 29, 2021

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The feeling of not being alone, is powerful.  I am glad I saw your issue bc I came here to make this topic, but luckily you broke before me!  Thank you, I will try to downgrade until I hear this gets fixed in 3-4 updates.  

I actually stopped using the Beta Premiere Pro bc this exact issue was prevalent in the Beta.  They have never solved it.

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Adobe Employee ,
Aug 10, 2021 Aug 10, 2021

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Keep your eye on the beta, as this is where the fix will probably land first. Hope we can get that to you soon. I am advocating for the fix on behalf of customers. Sorry for the inconvenience, Lawrence.

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Community Beginner ,
Jul 29, 2021 Jul 29, 2021

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Here's where to go.  See if it works for you as well if you downgrade.  I'd be curious to hear back from your findings!

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Community Beginner ,
Aug 16, 2021 Aug 16, 2021

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so greatful to find this thread.

i've searched all over of youtube and could not find any help whatsoever. 

At least i know it's 100% Premiere Pro and not my new Sony FX3 which I've been loving.

 

So the main issue is the exact same glitch you are having MJ, but in addition the codec is not that smooth to edit with. 

 

On the other hand, editing works extremely smooth with no glitches in Final Cut Pro. 

(edits XAVC S like butter with the Macbook Air M1 chip)

 

Downgrading seems to be a viable option as well. I will try that if i decide to stick to XAVC S. 

 

Today i just ran a quick edit on Premiere with XAVC S-I files and it's the first time i didn't see any glitches and editing was much easier as well. The files are double the size but i think it's worth it to not have the glitching issue and smoother editing with no proxies. But i'll continue to test more. 

 

thanks!

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