Getting "Unsupported Video Driver in Premier Pro 2020

New Here ,
Apr 03, 2020 Apr 03, 2020

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Hello,
I'm an owner of the Adobe creative cloud suite and I'm getting this error when I open adobe Premier Pro 2020. 


2020-04-03 18_33_57-Adobe Premiere Pro 2020 - D__Video_MGEN_Premier Pro_Footage_Rough Draft_MGEN-SC6.png
System Specs are as follows: 

OS: Windows 10 Pro x64 

CPU: i7 4790k

Storage: 1tb SSD
RAM: 32 gb 
GPU: RTX 2070 Super

Monitor: 1920x1080 60hz 

Network Connection: 1gb

 

I'd appreciate the help in getting this resolved because I'm unable to edit any videos at the moment. 

Thanks

 

 

TOPICS
Error or problem , Hardware or GPU , Performance

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correct answers 1 Correct answer

LEGEND , Apr 03, 2020 Apr 03, 2020
That Intel CPU is officially too old for use with the latest versions of Premiere Pro: Beginning with the 2019 version, Adobe now officially requires a 6th-Generation or newer Intel CPU in order to run Premiere Pro properly. Unfortunately, you have only a 4th-Generation Refresh CPU, whose mainstream support from Intel itself had ended the day Windows 10 was released way back in 2015. Since then, there have been only security patches to the Intel drivers for these older CPUs, with no more compati...

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Adobe Community Professional ,
Apr 03, 2020 Apr 03, 2020

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As far as I know, you need to Use BIOS https://community.adobe.com/t5/Premiere-Pro/quot-could-not-find-any-capable-video-play-modules-quot-... to select a display adapter and turn the intel video "chip" off so you use the GPU: RTX 2070 Super

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LEGEND ,
Apr 03, 2020 Apr 03, 2020

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That Intel CPU is officially too old for use with the latest versions of Premiere Pro:

 

Beginning with the 2019 version, Adobe now officially requires a 6th-Generation or newer Intel CPU in order to run Premiere Pro properly. Unfortunately, you have only a 4th-Generation Refresh CPU, whose mainstream support from Intel itself had ended the day Windows 10 was released way back in 2015. Since then, there have been only security patches to the Intel drivers for these older CPUs, with no more compatibility or bug fixes ever. Therefore, your CPU's program compatibility is permanently "locked" to 2015-era levels.

 

And why on earth did you get an RTX 2070 SUPER for that obviously underperformance (by today's standards) CPU? Now, if you are planning to upgrade to a newer, more powerful CPU platform in the near future, that's one thing. But if you're going to stick with that nearly 7-year-old CPU platform with no more than 4 cores and 8 threads for years to come, then you have just wasted your money. Even an RTX 2060 (non-SUPER) would be overkill for that CPU, when it comes to Premiere Pro. And this is because the full asking price of that i7-4790K at the time that it was new was only about $330, while the typical RTX 2070 SUPER currently goes for more than $500. Even the RTX 2060 still goes for more than $320, which would have been the performance equivalent of a GPU which cost $600 back in 2014. The best performance match for that CPU, IMHO, would be a non-SUPER GTX 1660.

 

Hope this teaches a lesson on how to balance the relative performances of the GPU with that of the CPU.

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New Here ,
Mar 07, 2022 Mar 07, 2022

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I never bothered to read this. Didn't need the lecture, I was well aware of everything you stated. You succinctly answered my question in the first response. I have updated the hardware as that was the plan. Why did you feel the need to go on a condescending rant about what components I should use in my PC? Seems like you were going out of your way to being a jerk for no reason. 

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New Here ,
Mar 07, 2022 Mar 07, 2022

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help please

 

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LEGEND ,
Mar 07, 2022 Mar 07, 2022

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There is no help at all from anyone, in this case. If the CPU or GPU manufacturer completely discontinues support for their older hardware, they will not fix that at all. And Adobe and other software companies have absolutely no choice but to comply with the hardware companies' demands.

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