Glitch issues, MxF files, M1 Mac, Colour strips appearing

Community Beginner ,
Apr 28, 2022 Apr 28, 2022

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Hi there, 

 

Running both versions of Premiere this still happens on my computer,  MacBook Pro M1 Max. 

 

The footage that has the glitches flash for a frame on every now and then, but always at the same spot. Thought it might have been a camera issue but the problem is not appearing o my colleagues  older mac.

 

The glitch has all of a sudden started appearing on shots from Canon c300 MkII. But I have been editing video files before on the computer without this happening before. Have attached glitch examples.

 

Have tried other fixes for known issues like turning off Hardware Encoding or the beta version, but it's not working.

 

Please help me!

TOPICS
Error or problem , Hardware or GPU , Import , Performance

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Adobe Employee ,
May 01, 2022 May 01, 2022

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Hi Bryce5E10,

 

We're sorry about the poor experience. We can get this checked. If possible, please share a download link for the sample media with which you are experiencing this issue. It will help us to diagnose the issue properly at our end.

 

Thanks,

Sumeet

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Community Beginner ,
May 01, 2022 May 01, 2022

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HI Sumeet,


Here's a link to a clip where the error occurs for me (on my computer it occurs at 13:10 secs:frames or at 09:57:13:14 of the timecode) as can also be seen on the screenshots attached.

 

https://drive.google.com/drive/folders/1sTV-SVVoFXvLED6sDeL8zu0Q6Db1jQ28?usp=sharing

 

The fixes listed by chrisw44157881 's response do not work btw.

 

Thanks, 

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Explorer ,
May 01, 2022 May 01, 2022

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Have you tried transcoding to ProRes ? I had something similar happen with MXF footage from C300MkII on a Macbook Pro M1 Max

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Explorer ,
May 01, 2022 May 01, 2022

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... which fixed the problem ...

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Community Beginner ,
May 01, 2022 May 01, 2022

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Thanks Thom, No I haven't , but I can't even export as the glitch is in the export too.

 

Also, that feels like more a temporary fix rather than working out what the problem is. I've basically only used c300 footage on this com and haven't come accross this issue before.

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Community Beginner ,
May 03, 2022 May 03, 2022

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Hi Sumeet, 

 

Has there been any updates regarding this?

Thanks, 

 

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Community Beginner ,
May 12, 2022 May 12, 2022

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LATEST

Helloo0o0oo0.... should I be expecting an answer or should I give up on trying?

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Mentor ,
May 01, 2022 May 01, 2022

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try disabling hardware decoding, running in rosetta mode or using software playback.

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Community Beginner ,
May 01, 2022 May 01, 2022

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Thanks but none of those work, together or separately.

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