Skip to main content
Participant
April 11, 2020
Question

GoPro files have unsupported compression type.

  • April 11, 2020
  • 3 replies
  • 3627 views

I CAN'T IMPORT FILES FROM GOPRO

WHAT TO DO?

It is not connected to your cache advices at all!

Paid Premiere which is so bad! What for I have monthly paid you my money?(((((

This topic has been closed for replies.

3 replies

Participating Frequently
March 22, 2023

Why hasn't this been remedied? I will be cancelling my subscription soon because of this problem. It is unbelievable to me that Adobe isn't nativly compatible with the most popular action camera in the world. Epic fail and shame on you Adobe!

Kevin-Monahan
Community Manager
Community Manager
March 22, 2023

Hi wireplanet,

Sorry for the frustration. If you have a Mac on Apple Silicon, the GoPro Cineform codec is not supported. Info about the limitation is here. A workaround is here. You can also import files into the free app, Shutter Encoder, and transcode to a different codec, like ProRes LT. If you have an Intel Mac, you might try importing the files by first copying them to the hard drive, then import them. Do not use Image Capture.

quote

I will be cancelling my subscription soon because of this problem.

 

It is unbelievable to me that Adobe isn't nativly compatible with the most popular action camera in the world.

 

Epic fail and shame on you Adobe!

 

This a user to user forum. To address Adobe devs, you can file a bug here. They read comments there. Let me know if can assist otherwise.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
John T Smith
Community Expert
Community Expert
April 11, 2020
Participant
April 13, 2020

The problem is only with ADOBE product.

Because:

I have downgraded to Premiere Pro 13.1.5 and that mistake had disapeared.

Nothing changed, the operation system is the same Win10, no any codecs additionally installed.

That is really bad when you can't use UP-TO-DATE software because of that serious problem but you still pay them your cash.

Participant
April 11, 2020

GoPro is one of the most popular cameras in the world and you still haven't integrated its codec????

Dammn