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J
Joey5E36
Known Participant
June 8, 2022
Question

GPU Acceleration is NOT working

  • June 8, 2022
  • 1 reply
  • 2651 views

I have an Nvidia RTX 2070. It is the ONLY display adapter listed in the Device Manager. I have cleared the media cache. The Mercury Playback Engine GPU Acceleration option is selected in Project Settings. The software still uses 100% of my CPU (Intel i9-9900k) and only maybe 5% of the GPU when rendering. I have tried everything I see online including updating my bios.

I have no issues with my GPU in any other software or game that I play. ONLY in Premiere Pro.

This needs to be fixed YESTERDAY.... I pay way too much for this software for it not to be working!!!!!

 

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1 reply

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
June 8, 2022

Did you turn the GPU on in the Preferences for decoding and encoding?

The use of the GPU is also depended on the effects used in the timeline.

Most of the rendering (as in making preview) or do you mean export is done on the CPU.

 

J
Joey5E36Author
Known Participant
June 8, 2022

Where are "Preferences for decoding and encoding"?

When I go to Edit > Preferences I see no mention of Encoding or decoding. Where IS it?

J
Joey5E36Author
Known Participant
June 8, 2022

 

Before shouting, fix this: might be a good idea you went through your preferences and see what it all means.

https://helpx.adobe.com/premiere-pro/using/preferences.html

https://helpx.adobe.com/x-productkb/multi/gpu-acceleration-and-hardware-encoding.html


Perhaps if the "Professional" would offer instructions for the provided solution rather than just assuming that the user (in need of help, btw) just knows what you're referencing. And perhaps the "Professional" should understand that the user is frustrated because he has been billed $600 annually for software that isn't functioning as inteded.

 

All that aside, those options have already been turned on.. before contacting you, because as I said I have tried every solution I came across online, including this. They make no change to the problem.

 

Perhaps communication gaps could be bridged if there was an actual tech suport number I could call, but I'm forced to use this forum.

 

This is my 2nd response to this snotty remark because the 1st seems to have vanished. I will be reporting you. I pay way too much money to be treated so poorly!

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