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I
Inaba
Participant
April 11, 2017
Question

GPU Sniffer not terminating

  • April 11, 2017
  • 1 reply
  • 1328 views

Greetings,

I've been using PPro for a couple years now and there has been a persistent issue that I have had with GPU Sniffer that I cannot figure out. The issue occurs on closure and after crashes of PPro. The GPU Sniffer process tied to the instance of PPro continues to run and does not terminate. I can understand that this may be partly intended to enhance program start up times, but it starts a new GPU Sniffer instance with each launch of PPro. As one can imaging this has the potential to snowball out of control, especially in the case of random crashes. This issue then translates into not being able to launch PPro because it has flooded the process bin with GPU Sniffers and cannot locate its previous iterations, choosing rather to start a new GPU Sniffer process. This usually results in getting the "Adobe (software) could not find any capable video play modules. Please update your video display drivers" error. It becomes even more compounded when switching between Photoshop, After Effects, and PPro.

I must ask if this is intended, why? I shouldn't have to manually terminate this process just to get PPro to start up.

Premiere Pro 2017 v11.0.2 (47) No 3rd part Plugins. Windows 7 Ultimate PC. Video Display Drives are also up to date.

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    1 reply

    kulpreet singh
    kulpreet singh
    Inspiring
    April 11, 2017

    Hi Inaba,

    Thanks for posting here.

    What is the make and model of the Graphic card & what is the exact version of the video drivers?

    Please try these steps:

    • Close all of the Adobe processes from the Task Manager and go to the following locations:

             Location 1: C:\Users\<Username>\AppData\Roaming\Adobe

             Location 2: C:\Users\<Username>\Documents\Adobe

    • In all the locations, rename the 'Adobe' folders to 'OldAdobe'

    Launch Premiere, accept the License Agreement and see if it works.

    Note: You will lose your customized workspaces and keyboard shortcuts.

    -Kulpreet Singh

    I
    InabaAuthor
    Participant
    April 14, 2017

    Hello Kulpreet Singh,

    I've been trying numerous things to resolve the issue, this involved the steps described. Re installations of the software, migration of PPro to its own SSD. I double checked my updates and everything is current or should support the features that PPro demands.

    GPU:

    Graphics Chipset

    AMD Radeon HD 7800 Series

    Radeon Software Version

    17.2.1

    Direct3D® Version

    9.14.10.01249

    OpenGL® Version

    6.14.10.13469

    OpenCL™ Version

    21.19.519.2

    Vulkan™ Driver Version

    1.4.1

    GPU is a bit old understandably, and I have noticed that there is a further issue where I cannot even enable mercury playback engine gpu acceleration with openCL despite having the current version. This may be related to GPU sniffer not liking the card in the first place. I understand that the oldest card series supported on PPro 2017 is the HD8000 series. However, this shouldn't be causing GPU Sniffer to remain open on PPro closing, crashing, or failing to launch.

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