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WestRoofingSystems
WestRoofingSystems
Participant
June 12, 2018
Answered

Green and pink flashing in project and render (Premiere Pro and Media Encoder 2018)

  • June 12, 2018
  • 3 replies
  • 11491 views

Hi all,

I'm working on a desktop with Premiere Pro CC 2018 (v12.0), and am experiencing these green and pink/purple flashes when rendering out the project via Premiere Pro and Media Encoder both. My desktop is currently utilizing an AMD Radeon Pro WX 3100 GPU with the most recent drivers, Intel Core i5-7500 @ 3.40GHz CPU, and 16gb RAM. Windows is also updated to it's current version.

I have researched this event occurring, and noticed that it has occurred with users who are utilizing Intel integrated GPU, but I wanted to throw this out there and see if there couldn't be another issue as well.

Thank you in advance!

This topic has been closed for replies.
Correct answer juanmario

I am also now having issues with the green and purple colors on my rendered videos. I did not use any color correction or (I don't believe) any adjustment layers. All I am using is a screen recording video and some basic text/image overlays. I am also only using software rendering. Tried all the above solutions and found nothing to solve it.


If you have tried the solutions mentioned here, including this:

https://helpx.adobe.com/premiere-pro/kb/green-purple-streaks-premiere-pro.html

Then I recommend you try this

Go to Edit> Preferences> Media and remove the checkbox before the item: enable Intel h.264 decoding (requires restart), o (12.1.2) Enable hardware accelerated decoding.

3 replies

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
May 15, 2019

Still having trouble? See this video.

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
A
andresb42648720
Participant
January 23, 2019

There is no option like this in After effects and after trying the preferences for video rendering, the problem persists... what can I do??

Vinay Dwivedi
Adobe Employee
Vinay Dwivedi
Adobe Employee
June 12, 2018

Hi David,

Try to make AMD your default GPU. Make sure you shut down Premiere Pro before making any changes and restart your machine after the changes are made.

https://support.serato.com/hc/en-us/articles/202305784-Changing-graphics-card-settings-to-use-your-dedicated-GPU-on-a-Wi…

You can also switch your Mercury Playback engine to "Software only" mode in Premiere Pro from File>Project Settings>General>Renderer.

//Vinay

WestRoofingSystems
WestRoofingSystemsAuthor
Participant
June 12, 2018

Hi Vinay,

I believe the AMD gpu is currently my default gpu. I am not able to access a "Graphics Properties" panel from the desktop. Is this only a Win7/Win8 feature? What I see is:

Is this an issue with it being the Radeon Pro series?

Thank you

Vinay Dwivedi
Adobe Employee
Vinay Dwivedi
Adobe Employee
June 13, 2018

I will try this.

One thing I am now noticing is that, when attempting to render the file, I am unable to select Hardware Acceleration under encoder settings.

I am under the impression that the AMD Radeon Pro WX 3100 GPU is on the recommended list (by Adobe). Any thoughts?


Hi Colin,

Hardware Encoding is something different than GPU encoding and Decoding. It has some limitation which are mentioned below.

Hardware Encoding (H.264) - Win Intel Support

Supported Hardware

Requires Intel CPU w/QuickSync (Sandy Bridge or newer Intel CPU)

To Enable/Disable

set the Format to H.264. Then, in Export Settings, set Performance to: "Hardware Accelerated"

Hardware Decoding (H.264) - Win Intel Support

Note: While this feature is already available in the shipping version of Premiere Pro there have been some changes under the hood that

necessitate calling this out along with the new features.

Supported Hardware

Requires Intel CPU w/QuickSync (Clarkdale/Arrandale or newer Intel CPU)

Xeon CPUs will not support this acceleration

Limits of Hardware Accelerated Support

Non-square Pixel Aspect Ratios (PAR) are not hardware accelerated

Only Progressive Field Order will be hardware accelerated

Rec2020 and HDR will not be hardware accelerated

8K UHD will not be hardware accelerated

Profile Main10 will not be hardware accelerated

Level 5.1 and lower will be hardware accelerated

Video-only exports will not be hardware accelerated (must be both Video/ Audio)

Bitrate Encoding: "CBR" & "VBR, 2 pass" will not be hardware accelerated

Multiplexer: None and 3GPP will not be hardware accelerated

Hardware encodes will often not follow the Profile and Level set in Export Settings, but should fall within acceptable ranges.

So, the possibilities of this feature is still huge and we are exploring it for sure. I have provided a link below where you can check your Windows CPU compatibility for quick sync but there is nothing for MAC as of now.

https://ark.intel.com/Search/FeatureFilter?productType=processors&QuickSyncVideo=true

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