Participant

Question

Green Bar at Bottom of Exported H.264

Forum|Forum|4 years ago
April 17, 2021
9 replies
17186 views

Exporting my videos from Adobe Premiere Pro 2020 to H.264, I'm getting a green bar across the bottom. The primary footage in my sequence are mp4's

This topic has been closed for replies.

S

Sector Sept

Participant

Having the exact same problem.

Media Encoder 22.6

Premiere Pro 22.5.0

I'm on a Mac Studio (2022)

Apple M1 Ultra

My typical workflow has been to send sequences to Media Encoder

I then always export to Apple Pro Res (hq) or 4444 for the highest resolution.

Almost always, whenever I am exporting 4x5, 1x1, or 9x16 in this way, I get a green bar at the bottom half of the image, as described in this thread.

We really need a solution to this

Harold Silva

Community Expert

Lo que debes verifiar antes (como dicen lineas abajo es si tu driver esta actulaizado) de ser asi, verofca que los parametros de exportacion (tamaño, proporcion de pixels sea correcto. Si aun persiste prueba con otro formsto quizas un MOV para ver si te da el mismo error.
Espero pueda ser de ayuda.
Saludos

Harold Silva B.

glennr82869701

Participant

I also experience this periodically. Sometimes I can update drivers or convert footage to other formats to remedy the issue. More often than not, however, it's related to a premiere pro update which is incredibly frustrating because the community support ends up being a bunch of gaslighting about not having our machines set up properly when it is Adobe that is at fault and the near constant updates that are screwing with our projects.

Warren Heaton

Community Expert

Is there any particular reason you're not using a format and CODEC that's good for editing?

A

Alex236676689k23

Participant

Hello! I made an account just so I could answer this.

The issue is likely caused by the Windows recording software and Premiere not getting along properly.

To fix the issue, I encode my clips through HandBreak before I bring them into Premiere.

Doing this might makes your clips slightly smaller than your Premiere feed if you already had a resolution set, but it should completely fix the green bar on the bottom and the duplication bar on the right.

In the future, to preemptively fix this issue, I suggest using a recording software like OBS rather than the innate Windows screen recorder.

Hope this helps!

A

Alex236676689k23

Participant

Please note that using HandBreak AFTER you export a video won't actually do anything; you need to encode the SOURCE clips, so that there is never an issue when they initially enter Premiere.

ashlayw

Known Participant

Hi, I have this issue and it happens with SOFTWARE encoding, too. This is a bug with Media encoder (still not fixed).

Curiously, it only affects footage recorded with Microsoft Game DVR (Xbox for windows); OBS and NVidia GeForce Experience outputs encode just fine. I suspect something to do with footage that doesn't have a perfect aspect ratio to start with (1920x1016 in this case). Looks like a scaling issue.

AMD Ryzen 9 5950X

32GB DDR4-3200 RAM

NVIDIA GeForce RTX 3090

NVIDIA TITAN Xp

471.68 Studio Driver for GPUs.

Windows 10 Pro

Averdahl

Community Expert

Instead of transcoding, use Shutter Encoder and rewrap the source footage and use the new files in Premiere Pro. Shutter Encoder is free and rewrap one hour footage takes approx ten seconds so it´s a huge timesaver as well. No quality loss either.

A

AcuaTV

Participant

I think this is a bug on Adobe and let me explain my scenario and maybe the experts can chime in or tell me how to fix the issue, since I am seeing the green bar as well.

Setup:

- Win10 20H2 (OS Build 19042.1110)

- EVGA GeForce RTX 2080 XC GAMING, 8GB GDDR6 (Drivers updated to version 471.41 7/19/2021)

- Adobe Premiere 15.4.0 (Build 47)

- 32GB RAM

- Ryzen 7 2700X

I have a large monitor (3440x1440) and I recorder a dummy video using the Xbox game bar of the screen. This produces a video file resolution of 1920x804.

I also have a sample file I recorder with my iPhone which results into a video file resolution of 1280x720.

Repro Steps:

- Create a new Project in Adobe Premiere and add the two video files to the project.

- Grab the iPhone file (1280x720) and drop it to the timeline first.

- Grab the large screen video file (1920x804) and add it right next to the iPhone file in the timeline.

- CTRL+M to bring up the export options screen.

- In the output preview section, drag the slider and notice how the first video preview looks great.

- As soon as you start sliding towards the second video section, you will start to see the green bars, but only in parts of the video. See video of the bug attached.

Additional Info:

- If you drag the large video file (1921x804) and drop it to the timeline first, it will actually display great in the editor preview, you can actually play it and it renders fine most of the time (sometimes you do see the green bar glitch, but it goes away after a little bit). It is only until you go to export (no matter what export type you chose, even GIF will repro the bug) that the issue happens. If you notice closely in the propject files thumbnails, you will actually see the green bar as well:

I think this has to do with the large file that got saved in a weird resolution, but I think adobe should support that or at the very least let the users know right away that the file resolution is weird and it won't export it fine.

Community Manager

Hi Acua,

Try transcoding the footage to ProRes LT. Then show us a screenshot of your export, please.

Regards,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Christian.Z

Community Expert

Please provide detailed specs of your system, including your storage configuration as well as your OS and version of Premiere

Can you please provide us with the original footage file info, sequence settings and export settings?

Lisa Shea Author

Inspiring

I am running Premiere Pro version 15.2.0 Build 35. I'm on Windows 10 Pro 20H2. My main system drive is a Samsung SSD 860 EVO 1TB which is about 1/4 full. I posted the graphic card info separately for someone else.

I recorded the source footage directly on my computer while in Photoshop, showing me making mandalas in Photoshop. I think I used the built-in Microsoft windows-G to record the footage. The files say they are 30.01fps by "Microsoft Game DVR". In premiere they report as 30.00 fps. In the project, I have a short intro piece of 29.95fps before my mandala video. The sequence as a whole matches that 29.95fps.

I had made this project on April 13th for a project and everything worked perfectly. There were no issues at all. That exported video is live and functional.

I went back into the file recently to make some changes to it. Without any changes, the exact same file which worked perfectly before is now, on export, showing the green horizontal bar and not-zoomed-in ratio.

Peru Bob

Community Expert

The files say they are 30.01fps by "Microsoft Game DVR".

By @Lisa Shea Author

The file is likely variable frame rate.

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. Use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Lisa Shea Author

Inspiring

I'm having this exact same thing happen and would also like to get some ideas. My video card driver is definitely up to date. This machine is only 6 months old and has been working flawlessly until now. I checked and the graphics card is fully seated. There's no dust at all in the machine.

I do Premiere work every day and it's been working perfectly until it started adding the green bar. In essence, what it's done is "failed to zoom in". When I play the video in the regular preview window, it plays properly with the image zoomed in to focus on the mandala. When I go to export, the video is zoomed all the way out plus a green bar is added to the bottom of the screen. So the export window isn't showing what the preview window shows.

Averdahl

Community Expert

My video card driver is definitely up to date.

By @Lisa Shea Author

Mind you that Windows Update are using relatively old drivers. Go to the graphic card manufactures site and download the latest. For Nvidia drivers, make sure to download the Studio Driver.

Nvidia: Download Drivers | NVIDIA
AMD: AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops