Green horizontal lines & distorted colors

This is happening to me now. Using dell xps 13, recently updated windows 10 and my Intel 620. There are days when there are no lines and then just when I'm about to work on a project, the lines are back 😞 it disappears when I disable to intel graphic driver but makes my laptop a bit slow. Did you find the solution?

Hi MiriamBOK,

Sorry about this poor experience. We have a new version of Premiere Pro (v14.3) available for download. Please update Premiere Pro to the latest build and check if it's working properly. If you are still experiencing the issue, try these steps and check if it's helping.

• Install the baseline Intel Graphics driver and check if it's working properly.
• If it's still not working, open Device Manager from the Start menu.
• Navigate to Display adapters > Intel UHD Graphics
  (the name of this Intel GPU might be different depending on the model of Intel GPU installed on your system)
• Right-click on the Intel UHD Graphics (or the Intel GPU that you see in the list) > Update driver > Browse my computer for driver software > Let me pick from a list of available drivers > select Microsoft Basic Display Adapter & click Next.
• Once the driver is updated, check if Premiere Pro is working properly.

Let us know if it helps.

Thanks,

Sumeet

The Windows OS and Dell may both have their ideas of the 'latest approved' driver, and it could be as much as three years old. So RJL has noted here that at times when you manually update the system-approved but ancient driver to a new one, and then either reboot or the OS does an update of itself, it reverts you back to the old useless driver.

I would guess that may be the issue here.

Neil