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Harald De Luca
Harald De Luca
Known Participant
August 15, 2021
Question

Gros bug avec le rendu preview de premiere pro.

  • August 15, 2021
  • 2 replies
  • 527 views

Bonjour,

J'ai un très gros prroblème avec la dernière mise à jour de premiere pro. Impossible de faire un rendu preview sans que le logiciel crash. Surtout lors du rendu audio. J'ai une grosse séquence d'image découpé en plusieurs plan avec le son à côté. Et dés que je veux faire une preview ou un rendu final, Adobe premiere crash systématiquement. C'est totalement INGÉRABLE. 

Voici le log file du crash:

    This topic has been closed for replies.

    2 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    August 16, 2021

    Hi Harald,

    May we have some more info?

    • Can you PM me your Adobe ID? I need it to do a search in our Crash Reporter.
    • Engineers are asking for more info: when you say render:
      • Is the problem with Sequence > Render Audio
      • Or is the problem with rendering audio as part of the Export process?  
    • Why do you think the issue is audio, specifically? 
    • Where is the location of your rendered audio folder? 
      • Is it on a network drive or some other non-standard location? 
      • Or is it on a drive on your computer?
    • Are you using any audio effects?
      • If so, can they name the effects?  
    • Are you stretching the audio at all? 
      • Your crash report seems to indicate as such.

    I hope we hear back from you, so we can help.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Harald De Luca
      Harald De LucaAuthor
      Known Participant
      August 17, 2021

      Also, I put Media Encoder 14.2 back in because with that version I didn't have all the problems of 14.4. If Premiere 14.4 crashes again, I'll put 14.2 back in because it didn't have any problems either until a fix for Premiere and Media Encoder is in.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      August 16, 2021

      Hi Harald,

      Sorry for the trouble. This problem sounds a little odd. Thank you for the crash log. I will let the engineers know about it. Hope to hear back soon for you. To warn you, it may take a little time so I will have to ask for a little patience.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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